Ain Wlo

Key Responsibilities: Manage and process sales orders through online, phone, and email channels. Verify order accuracy, issue invoices, and maintain up-to-date sales records. Prepare and compile monthly sales reports for management. Provide administrative and coordination support for engineering services. Liaise with headquarters and internal departments to expedite orders and resolve issues. Handle customer inquiries, follow up on missing information, and provide timely responses. Attend to walk-in customers and ensure efficient handling of feedback and service requests. Channel customer feedback to relevant departments for further action.

Process and manage sales orders via online, phone, and email platforms. Issue invoices, maintain sales records, and compile monthly reports. Provide administrative and coordination support for engineering services. Liaise with headquarters and customers to handle inquiries and expedite orders. Attend to walk-in customers and assist with feedback management. Checking accuracy of sales order and issuing invoices. Receive and process sale orders online, or via phone and email. Monthly sales reports. Attend walk in customer. Assist with service engineer. Deal with Head quarters. Contacting customers by phone or email to answer queries and obtain missing information. Expediting orders through internal liaison. Directing feedback from customers to relevant departments.

Provided customer service support, coordinated travel arrangements, and managed bookings for corporate clients. Greeting Customer and also do transportation (Car Rental) in providing transport (board car) for executives to attend meetings, seminar trainings away from office, travel arrangement include preparing the itinerary, flight booking, accommodation booking, etc and perform others duties as assigned.

Procured construction materials and assisted quantity surveyors in verification processes. Job Function: My responsibilities are by to purchase construction material such diesel etc. and does also quantity surveyor assistant such as to confirm and checked product for submit payment to supplier and other sub -con.

Managed client relations via meetings, calls, and emails. Assisted in research, report preparation, and presentations. Organized daily operational activities and maintained information flow within departments. Handled material sample collection, tender monitoring, and contract tracking. Monitored incoming materials and managed price tracking for precious metals. Responsibilities are by maintaining relationship with existing customers via meetings, telephone call and emails. Assist in research for information. Assist in preparing reports, presentations, minutes, quotations and etc. Organize and planning the daily operational activities of the department (RF/ inter department correspondences). Manage samples collected (label & store or send for analysis). Ensure department functionality and effective information sharing. Follow up with respective persons for information and updates. To ensure proper handling of documents, filing system and correspondences. Any other tasks assigned by management from time to time. Monthly Purchases. Tender dates. Contract expiry. Incoming materials (invoice vs actual). Payment monitoring.

Managed raw material inventories and coordinated supply-demand forecasts. Worked closely with production, manufacturing, and quality teams to optimize stock levels. Developed and improved procurement and material planning processes. Partnered with purchasing teams for lean inventory and ordering processes. Manage/maintain stock policies & raw material inventory to meet delivery targets. Prepare complex materials analysis, incl; integrating supply/demand views, customer forecasts, inventory positions, rates of new product launches, end of components life cycle & changes in supplier capabilities. Work closely with Production Control, Manufacturing, Quality, Engineering & Sales to plan the quantity of raw materials & components to meet both service delivery & inventory targets. Implement & improve planning processes like pull replenishment, forecast drivers & plan for quantity & schedule of material ordering. Document key material planning processes, recommend improvements & implement those enhancements. Partner with purchasing for a lean, effective & compliant process for planning & purchasing of company’s raw material & component needs.

Built and maintained strong relationships with existing customers through meetings, phone calls, and emails to ensure client satisfaction and repeat business. Planned and executed effective sales strategies to promote hospitality services and event spaces, including halls, exhibition areas, food catering, and monument park services. Prospected for new business by preparing action plans, identifying leads, and visiting potential customers. Acted as the main point of contact between the company and both existing and potential clients, ensuring clear communication and strong client engagement. Negotiated service packages, pricing, delivery terms, and specifications to meet client needs and revenue targets. Gathered and analyzed market and customer information to recommend upcoming product developments and promote special offers. Promoted to Sales Executive after demonstrating the ability to work independently, handle guest feedback professionally, and consistently meet performance expectations. Took full responsibility for achieving monthly sales targets by promoting all hotel products and services to corporate clients and individuals. Gained valuable experience in customer persuasion, service excellence, and confidence-building, which enhanced my ability to work independently and adapt to new challenges.

Procured construction materials and assisted quantity surveyors in verification processes. My responsibilities are by to purchase construction material such diesel etc. and does also quantity surveyor assistant such as to confirm and checked product for submit payment to supplier and other sub -con.