Ainol Syafiq

• Analyze and resolve customer technical issues via email, phone, and support channels (Salesforce, Omnichannel) • Collaborate with Product Development and Consulting teams to deliver solutions for software and process improvements • Communicate technical issues with various internal teams (Product Management, Development, Sales, and QA) • Escalate complex problems to R&D, providing detailed descriptions and analysis • Recreate customer environments to identify root causes of issues • Test software updates, upgrades, and hotfixes • Expand and maintain the company Knowledge Base • Mentor Associate and Technical Support Engineers • Participate in regular support team meetings

• Analyzed and defined WMS requirements. • Developed, tested, and maintained WMS software. • Created Java bug fixes and ensured quality through rigorous testing using JavaEE, Oracle SQL, and MSSQL. • Participated in site commissioning. • Developed design specs, test plans, and release notes. • Assisted in setup and configuration. • Ensured system reliability and customized solutions. • Conducted QA, bug resolution, and system maintenance. • Collaborated cross-functionally. • Utilized ASRS, AutoStore, Conveyor, AGV, and Logistic Planning. • Provided support and maintained documentation. • Assisted and trained junior engineers.

• Assist in setting up and maintaining broadcasting equipment. • Support IT team in monitoring broadcast workflows. • Help troubleshoot technical issues during live broadcasts. • Participate in testing new broadcasting technologies. • Provide general support to the IT department.

• Assist in analyzing system requirements and translating them into technical specifications. • Support in the design, development, and testing of software systems and applications. • Assist in documenting system processes, procedures, and user guides. • Participate in meetings and discussions to gather user feedback and requirements. • Provide technical support and assistance to end-users as needed.

• Customer Service: Provide excellent service by taking orders and ensuring customer satisfaction. • Beverage Preparation: Prepare a variety of beverages according to standards. • Team Support: Assist in guiding and training team members. • Inventory Management: Help manage inventory levels and order supplies. • Quality Control: Ensure consistency and quality in products. • Problem-Solving: Address customer concerns and resolve issues. • Shift Management: Assist in overseeing daily operations and duties.

- Specialized in designing and optimizing complex systems. - Proficient in information technology and engineering principles. - Skilled in analyzing technological needs and creating solutions. - Ready to contribute to the future of technology.

- Completed comprehensive training in computer science fundamentals. - Proficient in programming, software development, and computer systems. - Developed strong problem-solving and analytical skills. - Knowledgeable in data structures, algorithms, and database management.