Ts. Ain Ashruf

⚫ Project & Stakeholder Leadership: Led end-to-end FM projects–including renovations, asset replacements and infrastructure upgrades–developing scopes, schedules, and budgets while coordinating procurement, contractors, and site readiness for seamless execution. ⚫Pricing & Cost Management: Developed the Senarai Jadual harga Tetap (SJHT) to standardize project pricing, streamline procurement decisions, and improve cost transparency. ⚫Project Bidding & Estimation: Involved in Bill of Quantities (BQ) preparation for securing new projects, ensuring accurate cost estimation, resource planning, and competitive proposals. ⚫Procurement & Vendor Coordination: Managed vendor selection, procurement, and contractor onboarding to ensure timely project mobilization and cost-effective sourcing. ⚫Vendor Management & Cost Reduction Strategies: Negotiated with suppliers and implemented process improvements to reduce costs, and enhance service quality. ⚫Strategic Procurement & Team Leadership: Led the end-to-end vendor and procurement process for all contracts, including sourcing, negotiation, and onboarding, ensuring compliance and cost-effective solutions. Simultaneously, mentored new team members to ensure a smooth transition and operational continuity. ⚫Preventive & Corrective Maintenance Management: Supervised mechanical teams and managed maintenance schedule via CMMS to ensure optimal asset performance, regulatory compliance and operation efficiency. ⚫Operational Excellence & Client Support: Conducted inspections, troubleshooting, and corrective actions while addressing client concerns and overseeing contractors to ensure SLA compliance, quality and HSE standards. ⚫Process Safety & Quality Assurance: Implemented SOPs, conducted inspections, and ensured HSE compliance to uphold operational safety and quality standards.

⚫Inventory & Procurement Management: Managed purchasing and optimized stock organization for 1200+SKUs, implementing 5S and Kanban systems, standardizing SOPs, and training personnel to improve operational efficiency and reduce retrieval time. ⚫Cost & Lead Time Optimization: Analyzed vendor procurement options and optimized dealer order deliveries, cutting lead time from 14 days to 3 days while reducing costs and preventing stock shortages. ⚫Stock Accuracy & Process Control: Resolved excess inventory using FIFO and historical tracking in Zoho CRM & Zoho Inventory, rectified mobile warehouse record discrepancies, and ensured zero job losses due to stock unavailability. ⚫Technical Support & Troubleshooting: Handled 30-40 customers inquiries daily, and tracked ~1000 cases over 4months in CRM, ensuring timely monitoring and resolution. ⚫On-Site Service and Installation Support: Provided technical advice and parts replacement for 80+ cases, resolving 4-5 cases per day on average. ⚫Efficiency & Customer Experience Improvement: Reduced appointment waiting time from 19 to 7 days and cut customer response time from 2.5 hours to 0.5 hours, significantly enhancing service satisfaction.

● Assisted in developing a systematic system by creating a bill of quantities price master list that combines all 3 categories, civil, mechanical, and electrical to minimize time allocation for BOQ preparation.

● Assisted selected contractors in monitoring project development (Pusat Bersalin Berisiko Rendah (PBBR)). ● Managed the calculation of electrical power consumption for the whole government agencies in Putrajaya.