Aimee Chisholm

• Manages offshore and local development teams responsible for implementation of Acquisition and Existing customer strategies across multiple platforms. • Subject matter expert/technical lead and point of contact for strategy implementation. Experience with Agile and Waterfall methodologies. • Coordinated with Strategy owners and Project management teams for intake and capacity of all Strategic initiative projects. • Responsible for development polices and procedures to ensure implementation processes are operating in a controlled environment.

• Responsible for development of Credit Risk strategies using Experian platforms Transact, Powercurve, Strategy Manager, and Strategy Design studio. • Controlled implementation of all aspects of credit underwriting process including decisioning, line assignment, credit and fraud queueing, and decision model implementation.

Provided analysis for key credit account performance indicators.

Monitored and maintained Access complaint database. Provided executive management reporting to identify complaint patterns.

Research and provide correspondence regarding customer, regulatory, and management complaints. Interfaced with internal departments to determine appropriate path forward with customer and regulatory agencies.

Worked with customers to remediate payment structure on past due credit card accounts.