Aigerim Sapashova

Logistics specialist - Organization and coordination of cargo transportation (international, domestic) - Cost calculation, preparation of documents for customs clearance, work with declarants - obtaining permits - Document management, control of contracts and invoices from counterparties, preparation of reports - Preparation of documents for return spare parts during export

• Location: Astana, Kazakhstan • Date: 01/06/2022 – 11/08/2023 • Overseeing the organization's supply chain, including warehouse management, transportation, and customer service. • Collaborating with manufacturers, suppliers, and consumers. • Maintaining inventory and performing data analysis to evaluate overall logistics performance.

• Location: Astana, Kazakhstan • Date: 01/09/2021 – 01/06/2022 • Built and maintained strong client relationships. • Negotiated contracts and closed agreements to maximize profits. • Developed trusted advisor relationships with key accounts, stakeholders, and executive sponsors. • Ensured the timely and successful delivery of solutions according to customer needs. • Prepared reports on account status and collaborated with the sales team to identify growth opportunities within the territory. • Assisted with challenging client requests and issue escalations as needed

• Location: Astana, Kazakhstan • Date: 01/05/2021 – 01/09/2021 • Managed employee and manager relations, including disability, FMLA leaves, and worker's compensation claims for a 400-employee long-term care claims organization across 47 states. • Conducted New Hire Orientation, Exit Interviews, and Leave of Absences. • Mediated and resolved employee issues in line with current policies and disciplinary actions. • Developed an internship program, including creating requisitions and salary guidelines. • Successfully improved team morale through observation, team building exercises, and mandatory training.

• Location: Astana, Kazakhstan • Date: 01/05/2019 – 09/09/2019 • Organized and conducted guided tours for visitors to the Astana Bayterek Monument. • Researched and presented historical information about the monument. • Led groups of 60+ people, answering questions and ensuring an engaging tour experience. • Increased revenue through effective displays and sales techniques. • Developed strong relationships with student travel organizations, teachers, and fellow guides. • Conducted specialized tours for media members, VIPs, and potential clients.

Achievements: • Graduated from school with "Altyn Belgi" (Gold Medal) • Twice awarded the Presidential Scholarship at the university • Accepted to the Budapest Business School in Hungary and Sapienza University of Rome