Aidan O'Brien

- Technical Hardware Provisioning: Handled walk-up hardware requests for customers, including provisioning, configuring, and assigning routers and network extenders by accurately tracking asset serial numbers within Salesforce CRM. - Asset Lifecycle Management: Managed the end-to-end processing of equipment returns, processing RMAs for faulty or legacy hardware upgrades, and unloading/restocking high-volume inventory shipments to maintain accurate local stock. - User Lookup & Account Management: Utilized internal databases to verify customer eligibility for service, locate accounts, audit device statuses, and process organic service activations based on infrastructure availability. Occasionally acted as a direct point of contact to troubleshoot and resolve account access, billing, and service issues for walk-up customers.

- High-Volume Queue Management: Managed a proprietary digital ticket system to prioritize service requests for 70+ vehicles daily, optimizing workflow efficiency while meeting strict SLAs (under 20-minute service times and under 1-hour customer wait times). - Resource Allocation & Throughput: Led a cell of 3 technicians, coordinating concurrent workflows and staging inventory to efficiently process service requests while ensuring continuous shop operations. - Service Verification & User Communication: Managed end-to-end user expectations by providing proactive status updates, verifying completed work against initial service tickets, and translating technical outcomes to customers during checkout. - Technical Execution & Risk Mitigation: Executed fast-paced mechanical workflows while enforcing strict compliance with safety protocols and operational best practices, successfully minimizing risk and preventing damage to customer vehicles.

- Advanced Technical Focus: System Architecture, Data Systems, and Human-Computer Interaction Workflows. - Capstone & Research Execution: Designed and conducted a virtual reality research capstone evaluating complex physiological data architectures, specifically tracking and analyzing heart rate responses to environmental triggers within simulated environments. - Core Competencies: Design and Analysis of Algorithms, Information Security Management, Network Programming, Software Engineering, Database Management Systems, Project Management.

- Core Competencies: Software Engineering, Data Structures & Algorithms, Systems Design, Computer Graphics, and Web Application Design. - Interactive Project Work: Co-developed multiple interactive and educational applications using the Unity engine and C#, focusing on user interface design, menu systems, wireframing layout flows, and 3D modeling.