aida nazri

About

Capacity Planner at T-Systems

Country

malaysia

City

cyberjaya

Industry

information technology and services

Skill

itil v3 foundation | itv3f certified, certified outsourcing specialist in human resources, storage, itil, windows server, active directory, servers, vmware, virtualization, system administration, windows, linux, outsourcing specialist in human resources, it service management, infrastructure, system deployment

Experience

storage and backup engineer

shell

2007-8 - 2008-6 · 11 mos

Recruited as Storage Engineer - SHELL IT International (SITI) Responsible in providing 3 Level support for Storage and Backup software globally by ensuring the agreed service levels are met by responding and implementing related Change, Problem and Incident ticket as per ITIL approved process. Subject Matters Expert for the success of the Commvault backup software upgrade project from version 5 to 6.1 for 62 sites globally. Contributed in creating new process with best practices for backup software upgrade. Perform operational tasks like change configuration, event and capacity & inventory management.

system administrator

eon berhad

1998-8 - 2007-7 · 9 yrs

* Recruited as MIS Executive to provide first level helpdesk, desktop & remote branch supports. * Promoted as system administrator to perform business critical infrastructure design, administration and maintenance supporting central and nationwide application users. * Specialized in the Corporate Emailing System, which include the filtering software and MS Exchange Server for various version; Exchange 5.5, 2000 and 2003. * In addition to that also directly involved in the data center management including LAN & WAN network monitoring. * Evaluate, propose and administer the outsource services which include the hardware and third party software for server, desktop support and the web services for services costing between RM10,000 to RM500,000.