aida dapena

executive director of catering and conference services

About

Hands on, results oriented leader with extensive experience in leading teams to exceed financial and operational goals. Strong at cultivating and maintaining relationships with internal and external clients. Proven proficiency at delivering results in the areas of customer satisfaction/retention, operational excellence, revenue, and profit. Areas of expertise include: - Event Management & Execution of High End Corporate/Social Events - Business Development & Market Entry - Policy & Procedure Development - F & B Management & Logistics - Team Building & Performance Improvement - Strategic Planning & Organizational Performance - Process Improvement - Operational Support - Market Research

Country

united states

City

miami

Industry

hospitality

Skill

hospitality, hospitality management, hotels, hospitality industry, food and beverage, event management, catering, resorts, hotel management, pre opening, banquets, menu development, revenue analysis, opera, front office, management, rooms division, corporate events, guest service management, budgets, leadership, hotel booking, restaurants, fine dining, sales, meeting planning, restaurant management, tourism, opening hotels, customer satisfaction, micros, team building, wedding planning, wine, luxury, food, culinary skills, property management systems, cuisine, food service, profitability, cost, budgeting, planning, guest satisfaction, catering sales, food cost, project planning, profit

Experience

director of catering and events

conrad miami

2007-4 - 2009-6 · 2 yrs 3 mos

catering manager

el san juan hotel & casino

1994-1 - 1997-1 · 3 yrs 1 mo

associate director of convention services

the ritz-carlton hotel company, l.l.c.

2002-6 - 2003-10 · 1 yr 5 mos

associate director of catering

the ritz-carlton hotel company, l.l.c.

1997-9 - 2002-6 · 4 yrs 10 mos

director of sales and special events, viceroy anguilla

viceroy hotel group

2013-7 - 2016-2 · 2 yrs 8 mos

executive director of catering and conference services

1 hotels south beach

2016-2 - Present · 10 yrs 8 mos

director of catering and events

viceroy miami

2009-6 - 2011-5 · 2 yrs

event management and f and b consultant

ad hospitality consultant

2011-5 - 2013-7 · 2 yrs 3 mos

Provide consulting services in Catering/Event Management, Convention Services and F & B Operations. Specializing in evaluation, recommendation, and implementation of service, sales and operational standards. Work strategically and methodically with all clients to ensure their vision and objectives are fully integrated into a comprehensive solution with measurable results.