ahtesham syed

senior analyst

About

* Work with Active Directory. * Providing Technical Support by Remote Access * Maintenance of Assets and its record. * Installing Windows Operating Systems and Software’s. * Troubleshooting Personal Computers and Laptops. * Providing Software support. * Installing and Configuring Lotus Notes. * Installing and Configuring Local and Network Printers. * Configuring Citrix neighborhood program (Client Side). * Configuring Checkpoint VPN client side. * Troubleshooting Network Issues. * Configuring MWW Scanners.

Country

india

City

hyderābād

Industry

information technology and services

Skill

active directory, networking, microsoft exchange, office 365, lync, itil process, ccna, java, sql, hardware, oracle, mcitp, computer hardware, technical support, php, linux, troubleshooting, computer networking, network administration, system administration, windows server, software deployment, email, microsoft outlook, cloud computing, data center, vmware, vmware infrastructure, vmware vsphere, virtualization, windows, windows 10, team management

Experience

senior analyst

capgemini

2015-10 - Present · 11 yrs

it consultant

capgemini

2015-10 - Present · 11 yrs

* Work as per ITIL to achieve 100% SLA Standards. *  Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls and tickets (outperforming average of 92%). *  Handled 25+ technical/mission-critical calls daily and consistently met high service standards. *  Work with Active Directory (Creating/Modifying/Deleting Users/Hosts/Mailbox/Distribution List/Access Group, Applying Group Policies as per user designation as requirements). *  Monitoring and troubleshoot Network issues and escalate to next level. *  Providing Remote Support to Global Users *  Installing and Configuring Lotus Notes 8.0/8.5/9.0 and Microsoft Outlook 2007/2010/2013. *  Installing and Configuring Local and Network Printers. *  Installing and configuring Safenet Cisco Any Connect VPN. *  Installing Windows Operating Systems and Software’s. *  Pushmail configuration on Android/IOS/Blackberry.

technical support engineer

wipro infotech

2014-9 - 2015-10 · 1 yr 2 mos

* Work as per ITIL to achieve 100% SLA Standards. *  Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% and 100% on all calls and tickets (outperforming average of 90%). *  Handled 20+ technical/mission-critical calls daily and consistently met high service standards. *  Work with Active Directory (Creating/Modifying/Deleting Users/Hosts, Applying Group Policies as per user designation and requirements). *  Providing Remote Support to Global Users *  Monitoring and troubleshoot Network issues and escalate to next level. *  Providing support to Avaya IP phone users. *  Installing and Configuring Lotus Notes 8.0/8.5/9.0. *  Installing and Configuring Local and Network Printers. *  Configuring Citrix neighborhood program. *  Installing and configuring Checkpoint VPN. *  Maintenance of Assets and its record. *  Installing Windows Operating Systems and Software’s.

hardware engineer

sunray services

2013-6 - 2014-7 · 1 yr 2 mos

* Assembling Personal Computers. * Installing Operating Systems and Software’s. * Troubleshooting Personal Computers and Laptops. * Networking and Troubleshooting Networking Issues. * Peripherals Marketing.