Ahmed Rabie

Excelled in delivering first-hand support to an overall team of 17 members, including the head digital banking manager and 3 assistant managers, in a dynamic environment. ✅ Led the process optimisation for a comprehensive client database by implementing automated data formulas and dynamic pivot tables to streamline statistical analysis. This automation reduced leadership's weekly and monthly reporting time by over 89% and saved them 85+ hours per month, enabling easier, real-time, data-driven decision-making processes. ✅ Spearheaded the investigation for 80+ high-risk e-transfer transactions by uncovering fraudulent patterns and anomalies that directly contributed to a 21% surge in accurately flagged cases. Validated all transactions via direct client outreach, guaranteeing 100% compliance with AML/KYC protocols. ✅ Championed the client portfolio migration post-acquisition by meticulously processing and reviewing dozens of complex multi-transfer authorisations and register transfers weekly. Guaranteed data integrity and compliance throughout the process, facilitating a smooth transition for 400+ clients and helping the sales teams to exceed their deposit targets by 15% in 6 months. ✅ Trained the administrative team during the software migration timeline to adopt and get used to new CRM tools such as ServiceNow and Hugo Ticketing platforms. ✅ Provided peer-to-peer coaching to ensure the Alternative Channels teams are operating with the same understanding of all processes and procedures. Unsolicited feedback was overwhelmingly positive.

Led the weekly statistical reporting process for a 5-person administrative team, ensuring 100% on-time delivery of accurate data to the project manager, which supported key project decisions for the Income Support department. ✅ Maintained an average of 91% of clients’ satisfaction ratings over a 4-month period & amplified client base by 23%. ✅ Managed highly confidential office correspondence, including spreadsheets of 3700 clients' records, sent and returned mail, etc. ✅ Excelled in reaching over 600 clients to help them successfully navigate the Income Support Program via LISA, Compass & Arc applications, while 100% adhering to ministry policies and procedures.

✅ Utilized Edge application for various purposes whether clearing shipment bonds, analyzing shipment statuses and updating them, processing its charges, etc ✅ Handled A1 Transportation application to link the scheduled shipments with their 3rd party transport firms (or Interliners) for far deliveries outside Edmonton within Alberta, while drivers’ schedules are assigned accordingly ✅ Used the company’s own Bonds website to update status queries of the bond shipments, while keeping in touch with various custom brokers to process the needed paperwork to clear these shipments ✅ Contacted customers to book their delivery timeslots, and resolved any issues when needed in a timely professional manner

Provided an essential first-hand support to an overall team of 12 members, importantly including a Regional Vice President and two senior managers. ✅ With a close collaboration with my RVP, I prepared and successfully delivered over 70+ presentations for office classes weekly during 2018-2019. ✅ Composed memos for office purposes, uploaded corporate documents into the company’s system, and ensured the team processed them correctly, directed in/out packages and mail, etc. ✅ Arranged travel plans for the whole team, coordinated destination transportation, and hotel check-ins. ✅ Coached 2 interns in performing administrative duties, resulting in the successful completion of their internships while gaining valuable work experience.

Established a close partnership with the organisation’s founder and her board members of a small non-profit organisation in running team projects and awareness campaigns on the Humber campus. ✅ Led a 14-member student team to design and execute 5+ community outreach initiatives, successfully engaged over 100+ students at Humber College through a pop-up booth to focus on building and tendering human connections during challenging times. ✅ Professional documentation for events (programs, educational resources, engagement pieces) via updating on the organisation’s site. ✅ Orchestrated bi-weekly strategic reviews with co-founders, developed and implemented 3 new outreach strategies that increased public awareness by 32% and improved cross-functional alignment

Grade: Honours