Ahmed Osman

Senior OSP Support @ Canar Telecom

About

As the Vice President, Data Science and Analytics at Warner Bros. Discovery, I lead the team to apply advanced data analytics techniques to provide data-driven insights for the company's strategic decisions. I focus on optimizing business processes, improving content distribution, and driving audience engagement through big data, machine learning, and predictive models. In this role, I work closely with cross-functional teams to design and implement efficient data analytics frameworks to help senior management understand complex data trends, uncover hidden business opportunities, and gain competitive advantages for the company in the highly competitive media and entertainment industry. My work includes data visualization, building and deploying machine learning models, analyzing market trends, and providing data support for content planning and advertising optimization. By gaining insights into audience behavior, viewing habits, and content preferences, I help the company better meet global user needs, improve user satisfaction, and improve company profits.

Country

Sudan

City

Khartoum State

Industry

Telecommunications

Skill

Huawei M2000, Project Management, Project Coordination, Fiber to the x (FTTx), Fiber to the Home (FTTH), Team Leadership, Network Operations & Troubleshooting, Fiber Optics, Optical Time-Domain Reflectometer (OTDR), Fusion Splicing, Management, KPI Reporting, Computer Network Operations, Network Administration, Computer Operations

Experience

Senior OSP Support

Canar Telecom

2016-8 - Present · 10 yrs 1 mo

South Sudan

Senior Telecommunications & Fiber Optic Network Specialist | FTTH & OSP Expert Experienced Telecommunications & Fiber Optic Network Specialist with over 8 years of expertise in OSP support, FTTH deployment, network operations, and customer service. Proven ability to manage subcontractors, optimize network performance, and enhance team efficiency. 🔹 Senior Telecommunications & Fiber Optic Network Specialist | FTTH & OSP Expert Experienced Telecommunications & Fiber Optic Network Specialist with over 8 years of expertise in OSP support, FTTH deployment, network operations, and customer service. Proven ability to manage subcontractors, optimize network performance, and enhance team efficiency. ✅ Key Skills & Expertise: FTTH & FTTx Network Implementation OSP Planning & Supervision Huawei Optical Transport Network (OTN) & WDM Network Operations & Troubleshooting Team Leadership & Project Coordination KPI Reporting & Performance Optimization 📈 Career Achievements: Reduced network downtime by 20% through proactive maintenance and contractor management. Led fiber deployment projects, increasing network efficiency by 15%. Improved team productivity by 30% through training and coaching. Ensured 95% customer satisfaction by delivering high-quality service and support. 🚀 Passionate about driving telecommunications innovation, optimizing fiber optic networks, and ensuring seamless connectivity. Open to new opportunities in FTTH project supervision, network operations, and OSP management. Let’s connect and discuss how we can collaborate!

Network Operations Center Technician

Canar Telecom

2014-1 - Present · 12 yrs 8 mos

Omdurman, Khartoum State, Sudan

Monitored the entire Canar Telecom network, ensuring optimal performance and rapid issue resolution. Troubleshot network faults and coordinated with field teams to minimize service disruptions. Addressed customer complaints through calls, emails, and face-to-face interactions, achieving a 95% customer satisfaction rate. Processed network incident reports and maintained accurate database entries, improving data management efficiency. Utilized network monitoring tools to detect and resolve LAN, WAN, and fiber optic network issues. Coordinated with transmission and OSP teams to resolve network faults, reducing average resolution time by 25%. Provided technical support for network infrastructure, including Huawei, Cisco, and other telecom equipment. Assisted in backup and recovery solutions, ensuring network resilience and data integrity.

Senior OSP Support

Canar Telecom

2016-8 - 2025-2 · 8 yrs 7 mos

Khartoum State, Sudan

Senior Telecommunications & Fiber Optic Network Specialist Khartoum, Sudan Manage subcontractors and oversee maintenance activities, ensuring a 20% reduction in network downtime. Support the transmission team in fiber deployment and installations, leading to a 15% increase in network efficiency. Monitor and troubleshoot fiber optic networks, including FTTH, DWDM, PON, and Metro Ethernet technologies. Utilize Huawei Network Management Systems (NMS) for network monitoring, configuration, and optimization. Conduct fiber optic splicing, testing, and OTDR diagnostics to maintain high-quality network performance. Generate and analyze monthly KPI reports to assess network performance and improve operational efficiency. Train, coach, and supervise new staff members, improving team productivity by 30%. Handle customer service operations, addressing complaints and technical issues to maintain a 95% customer satisfaction rate. Ensure compliance with industry standards and implement best practices for network operations and maintenance.