Ahmed Muhsin

As Chief Commercial Officer at ZK Holding in the United Arab Emirates, I'll lead strategic partnerships, transformation initiatives, and innovative strategies to drive the company's ambitious growth plans. I'll support economic development towards a promising future by strengthening relationships with key stakeholders and unlocking new opportunities.

• Build strong relationships with CXOs, other technical and business decision makers as their trusted technology advisor. • Help clients grow their businesses by understanding their business problems and trends in their industry. Help them solve strategic and tactical business problems with the right technology solutions • Orchestrate activities across assigned territory to maximize business results, customer success and satisfaction • Having fun Driving an ambitious signings target and effectively managing a sales funnel and overall results …. Great consecutive quarters results!

Restructured and grew a portfolio of top-tier public sector accounts for Microsoft’s Enterprise Services & Solutions organization – within the first 3 months, earned Excellence Impact Award for outstanding contributions and closed a $2.7M deal with the largest utility in the UAE. ♦ Managed all strategic account planning, opportunity development, relationship building, pipeline management, negotiations and delivery management for 7-8 enterprise accounts ♦ Nurtured client relationships, analyzed their business needs and provided exceptional solutions integrating infrastructure, cloud services, mobility, social media, big data and mission-critical business applications ♦ Re-built the portfolio strategy and rationalized the client base to focus on highest revenue, cross-sell, up-sell, and margin potential

Improved the revenue performance of a 15-person team of Account Managers managing $100M in medium to large enterprise accounts – concurrently managed and grew a $20M account portfolio averaging 20% above target YOY. Held full accountability for team performance, overall P&L and profitability, pipeline development, client onboarding, relationship management and service delivery. ♦ Grew personal portfolio 31% to $17M through exceptional sales and client service ♦ Personally signed the largest deal in the company’s history ($38M) ♦ Structured and sold the solution for the largest Tier 4 data centre in the UAE ♦ Increased the team’s upsell revenues from 15% to 25% of total revenues ♦ Revitalized the team with stronger recruiting practices and a more focused approach to training and performance tracking ♦ Introduced a new performance indicator that provided clearer performance and engagement metrics, and provided team training in sales, business development, customer care and service excellence Routinely identified new market and product opportunities that were a good strategic fit for the company

Took over an $8M portfolio of the company’s highest priority enterprise clients – within 2 years, nearly doubled revenues to $15M and helped establish Injazat’s foothold in the region. Held full accountability for the client relationship, end-to-end service delivery, service excellence, client satisfaction, contract performance, operational business planning, financial performance and sales/business development. ♦ Increased opportunities across the UAE region, and brought in as a specialist to help close new international deals in the UK, South Africa and Qatar ♦ Closed major deals with both new and existing clients including Emirates Nuclear Energy Corp., New York University Abu Dhabi, Department of Municipal Affairs, Executive Affairs Authority, Federal Authority of Nuclear Regulation and others ♦ Strategized and delivered competitive value solutions that improved the company’s market position and opened additional growth opportunities

Managed and refined the company’s service delivery infrastructure as the company’s book of enterprise business grew. Directed a team of four Key Account Delivery Managers, ensured compliance with the contract and Injazat service model, coordinated service coverage, handled service delivery processes and incident/problem resolution, supported growth opportunities and developed productivity improvements. ♦ Successfully implemented a new governed delivery model and put entire team through ITIL training for consistency in delivery ♦ Employee of the Year (2008)

Overall accountability for the development and operating performance of the defined area of Infrastructure capability covering strategy, definition, direction, resources and delivery excellence. ♦ Built the capability foundation and coordinated the coverage of 120 Field Engineers to ensure performance and delivery excellence – promoted to Service Delivery Manager within first year

Oversaw all Systems Administration for a bank network of over 2000 users in a fast-paced 24/7 environment. Supported the full range of enterprise desktop and telephony applications and played a key leadership role in the 3-year technology transformation project that achieved the following without service interruption: ♦ Consolidated a scattered infrastructure from 47+ branches to a Single Site/DR architecture ♦ Rolled out new core banking applications Flexcube and Flex@ - participated in the design and implementation of the core and branch application servers’ requirements, with Network Load Balancing System for the core hosts, and structured the branch servers  ♦ Rolled out 75 new application servers, and 1300 desktop ♦ 100% user adoption plan for the new core banking systems and associated applications