Ahmed Usama

I spent three years at Najoom Al-Thuraya Company, where I monitored over 20,000 vehicles across the UAE, ensuring data accuracy through the CRM system. My responsibilities included notifying vehicle owners of alerts received through tracking devices, managing the addition of new GPS devices to the system, and conducting inventory tracking for all devices

Call Center Representative: Began my career handling customer inquiries, providing excellent service, and efficiently resolving issues. Quality Call Supervisor: Promoted to oversee call center operations, ensuring high-quality customer interactions and coaching the team to maintain top performance

The company specializes in cosmetic dentistry and I was responsible for selling dental supplies. during my time there, I honed my communication skills and learned how to effectively engage with clients

I was responsible for serving our customers and making sure they had the best experience they could ever had.