Ahmed Taha Yassin

1. *Manage key client relationships* - Act as the main point of contact for high-value or strategic clients. 2. *Understand client needs* - Analyze business goals and provide tailored solutions. 3. *Grow accounts* - Identify opportunities to upsell, cross-sell, and expand services. 4. *Coordinate with internal teams* - Work closely with sales, marketing, and support teams to deliver value. 5. *Monitor performance* - Track KPIs, client satisfaction, and contract renewals. 6. *Handle issues and ensure retention* - Resolve complaints quickly to maintain trust and long-term partnerships. 7. *Reporting* - Provide regular updates to management on account status and growth potential.

Inside sales manager for MENA region, handling small and medium business clients across UAE, Saudi Arabia, Qatar, Bahrain, Kuwait, Egypt, Lebanon, and Jordan. I was responsible for merchant onboarding, selecting the suitable business model, and managing the full cycle from technical integration to Go-Live, ensuring profitability and increasing their customer base. I also supported merchants with digital payment solutions, and worked with multiple payment and financing platforms such as Tabby, Tamara, Apple Pay, and others within the FinTech ecosystem.

Dynamic and results-driven sales and customer service professional with strong experience in Telesales, Retention, Customer Support, and Technical Support. Proven ability to communicate effectively, handle complex customer cases, and achieve sales and retention targets. Experienced in supporting US and UK accounts within major international companies.

Acting as a contact between a company and its existing and potential markets Presenting the company’s products & services in a structured professional way face to face with the customers listening to customer requirements and presenting appropriately to make a sale Understand customers requirements. Assure accurate, rapid cost calculations, and providing customers with quotations; Negotiating the terms of an agreement and closing

Manage a team of sales specialists that contact partners through, but not limited to, phone calls, email, mailings, fax and seminars to communicate opportunities to extend initiatives with the company. Conduct selling efforts as needed. Facilitate new processes, tools, communications, training and methodologies to ensure sales program's success across teams and departments throughout the company. Serve with other departmental management to facilitate relationships among members of these various departments and locations in order to achieve the organization's goals and objectives. Collaborate with marketing, support, community management, internal systems, product management and account management to facilitate new programs, messages, campaigns and offerings. Facilitate programs to gather requirements and features from customers and their communities to augment sales, marketing, development, support, product management, and business and technology partnerships, and others as needed. Identify revenue programs and facilitate finance, legal and sales practices. Oversee resource planning, reporting, territories, incentives and communications for the assigned team.

Dealing with all aspects of a campaign Using an existing network of industry contacts to generate new business Ensuring necessary actions are undertaken by the account team Achieving sales targets Delivering sales presentations to high-level executives Attending client meetings Maintaining and expanding relationships with existing clients Completing administrative work, as required

Full responsibility for smart services involved to get solution for the customers and to deal with all aspects of a campaign, Achieving assigned sales targets, Resolving sales, Prospecting and developing new client relationships, following up with the team to reach the goals and delivering sales presentations to high-level executives

Leading the champions to provide the best performance, involved in the operation to build reports with the management,getting solutions, making extra miles and visits to deliver the management vision and the required equipment, following up with the team to reach the goals with the highest standard of customer service.

Managing and ensure that the sales and profits are maximized and the company and franchisor's standards are exceeded, provide direction of the stores through leadership, motivation & effective communication.

Assistant store manager, shift in-charge, building the reports, managing the staff, following up for all the daily tasks.