Ahmed Shaban

Workshop Manager @ Unibuild Garage L.L.C

About

Highly skilled Automotive Engineer with over 12 years of hands-on experience in vehicle diagnostics, maintenance, and repair across luxury and high-performance vehicles. Proficient in advanced diagnostic tools and automotive OEM softwares , with a strong foundation in Lean Six Sigma and ISO 9001 quality standards. Proven ability to lead technical teams, streamline workshop operations, and deliver outstanding customer satisfaction.

Country

United Arab Emirates

City

Dubai

Industry

Mechanical Or Industrial Engineering

Skill

Marketing Campaigns, Campaigns, Team Development, Key Performance Indicators, Electric Vehicles, Sales Strategy, Bind, Negotiation, Test Planning, Test Cases, Regression Testing, Quality Control, Manual Testing, Contact Centers, Advanced Product Quality Planning (APQP), Quality Assurance, English, Electricity, Performance Reviews, Management Review

Experience

Workshop Manager

Unibuild Garage L.L.C

2025-11 - Present · 11 mos

Dubai, United Arab Emirates

Operations Manager

PitStop44 Auto Service Centre

2024-4 - 2025-11 · 1 yr 8 mos

United Arab Emirates

- Oversaw and optimized technical support operations, ensuring efficient diagnostics, repairs, and adherence to quality standards (Lean Six Sigma, ISO 9001). - Managed and developed customer support teams, implementing PMP principles to enhance service delivery and achieve high satisfaction ratings. - Optimized technical support operations, ensuring efficient diagnostics, quality repairs, and adherence to industry standards. - Led customer service teams, implementing strategies to enhance satisfaction and streamline service delivery.

Workshop Manager

Takumi Motoren

2022-12 - 2024-4 · 1 yr 5 mos

Dubai, United Arab Emirates

- Understanding of mechanical principles, repair techniques and tooling. - Ability to diagnose and resolve complex technical issues. - Knowledge of quality standards and procedures. - Ability to motivate and manage teams. - Effective communication with technicians, customers and suppliers. - Organizing and prioritizing tasks and workflows. - Managing budgets, costs and resource allocation. - Tracking technician performance and workshop efficiency. - Providing excellent customer experience. - Analyzing data to improve workshop performance.

Automotive Engineer

BMW Service

2019-11 - 2022-10 · 3 yrs

Cairo, Egypt

-Rebuilding Transmission and Engine by own hand. -Automotive service maintenance. -Wire fault tracing by using diagnostic devices. -Using all diagnostic and programming devices. - Tunning and Remapping ECU.