ahmed safi

* Find out the customer's needs * Recommend, select and help locate the right merchandise * Describe a product's features and benefits * Answer customer queries regarding the store and the merchandise * Maintain sales records and place special orders * Organize and process merchandise exchanges * Recognize and monitor security issues * Arrange and display merchandise * Take stock inventory * Requisition of new stock * Keep the stock room tidy, and know the article number for the items.

* April 2010 to present * Managed the opening of the branch in Dubai Mall and met necessary requirements to company standards * Responsible for overseeing all aspects of retail store’s operations, including merchandising and promotional activities, customer service, inventory management, cash handling, reconciliation and deposits and store safety and security. * Supervised and managed over 45 employees in sales oriented retail environment (1 Assistant, 2 Supervisor, 45 Sales Executive, with responsibility for scheduling and training personnel. * Review job applications, interview applicants, and hire, train and develop associates. * Trained, recruited and hired store employees, administered payroll and addressed HR inquiries. * Oversee all store operations. * Develop and implement plans to maximize sales, meet and exceed goals/objectives. * Manage inventory. * Analyze and measure business trends. * Enhance the customer experience by leading team of associates in providing strong customer service.

In this role my job was to achieve the targets and maximizing sales and profitability by planning, controlling, monitoring and improve the brand to the highest standards to achieve these aims.