ahmed negm

Area operations supervisor @ ARCHI CAFÉ

About

- Bachelor's degree in Tourism and Hotels, specializing in Restaurant Management. - Completed a training course to develop the skills of hospitality and restaurant workers. - Completed a training course in food and beverage quality management. - Good knowledge of HACCP and ISO systems. - Good experience in management, costing, and computer skills, and able to train employees. - Familiar with restaurant operations using various systems and highly competent in managing all nationalities. - Fluent English.

Country

City

Saudi Arabia

Industry

Hospitality

Skill

Team Management, Troubleshooting, Communication, Team Leadership, Customer Service, People Management, Retail, Hospitality Management, Restaurant Management, خدمة العملاء, Financial Analysis, P&L Management, Food & Beverage, Food Safety, Food Industry, Food Service, Food Quality, Food Cost Management, Food Safety Management System, الأغذية والمشروبات

Experience

Area operations supervisor

ARCHI CAFÉ

2024-2 - Present · 2 yrs 8 mos

Saudi Arabia

I’m managing 10 Stores with more than 250 employee different nationalities team members. - Organize and supervise daily branch operations to maintain efficiency and effectiveness. - Verify daily sales and inventory numbers for accuracy and completeness. - Monitor monthly training plans for staff to ensure skill development and compliance. - Address and resolve daily customer complaints promptly to maintain customer satisfaction. - Coordinate with management for staffing and resource allocation to meet operational needs. - Ensure daily cleanliness and maintenance of the branch to uphold hygiene standards. - Analyze reasons for sales fluctuations and provide regular reports to identify trends and opportunities. - Monitor financial matters such as cash handling and transactions, reporting findings to management. - Verify the accuracy of weekly financial data and reports submitted by branch staff. - Monitor costs and analyze monthly financial performance to optimize resources and improve profitability. - Ensure staff compliance with safety policies and company-wide guidelines to maintain a secure environment. - Review service quality and implement improvement measures to enhance customer satisfaction. - Conduct monthly quality and service evaluations to maintain high standards of performance. - Provide weekly reports on branch performance and suggest improvement strategies. - Prepare comprehensive monthly reports on branch performance and potential areas for improvement. - Conduct monthly sales analytics and provide detailed reports to track progress and identify trends. - Monitor shift schedules and ensure workforce availability to meet operational requirements. - Manage and motivate the team to achieve sales goals through effective leadership and support.