Ahmed Ibrahim

• Developed new products (NPD) tailored to local and international market requirements. • Organized and led product launch meetings and orientation sessions for new and existing product lines. • Managed the full product lifecycle, including pricing strategies, competitor analysis, and market positioning. • Led cross-functional teams (R&D, Marketing, Design, Sales) to ensure seamless product introductions. • Provided post-installation support, addressed customer inquiries, resolved technical issues, and offered product guidance. • Conducted training sessions for internal teams, partners, and clients to enhance product knowledge. • Researched and integrated the latest product trends and innovations to maintain market competitiveness. • Coordinated professional product photoshoots for use in digital and print marketing campaigns. • Negotiated with manufacturers and suppliers to ensure high-quality, cost-effective, and timely product deliveries. • Supported the Visual Merchandising (VM) team with catalog development and website content updates. • Prepared and managed product documentation, including Bills of Materials (BOM) and detailed specification sheets. • Managed spare parts for sanitaryware and faucets, ensuring availability and efficient after-sales support. • Created and maintained product data sheets in coordination with factories. • Met and negotiated with major clients and real estate developers to establish agreements and partnerships. • Conducted quality control inspections on final products (e.g., faucets) to ensure color consistency and functionality. Performed product testing and prepared detailed evaluation reports for upcoming samples

• Supervised sales support and merchandiser teams across 12 branches inside the Kingdom and 3 branches outside, ensuring consistent product displays and branch standards. • Led technical training sessions for sales staff and customer care teams on both new and existing products, including training content development. • Managed market research activities covering product pricing, quality, and market movement. • Oversaw the display management of products in all branches and developed display guidelines and policies. • Launched new products, participated in GTM strategies, and monitored in-branch product displays according to design standards. • Prepared and printed price cards and product stickers and coordinated branch stock for new branch openings. • Prepared reports on product displays, branch performance, and market trends. • Participated in conducting job interviews for sales candidates and recommended suitable hires. • Participate in the preparations of any new branch (sample request; print prices; Products stickers, branch stock,) • Preparing reports on displaying products in branches. • Participate in conducting job interviews for sales candidates and nominate suitable ones for employment. • Represented the company as an exhibitor in major exhibitions including Saudi Build, Mecca Exhibition for Hotels, and Index Saudi Arabia. • Audited branch displays and ensured compliance with company standards. • Oversaw customer inquiries and issue resolution through CRM, ensuring timely and effective support.

• Supervised maintenance and installation teams across company facilities. • Oversaw the management and maintenance of residential facilities. • Managed company fixed assets and utility bills (telecommunication, electricity, water). • Supervised personnel covenant files and HR documentation. • Managed installation and maintenance of civil defense systems across company buildings, including warehouses and branches. • Secured and coordinated maintenance contracts for company facilities. • Managed airline ticket and hotel reservations for employees. • Auditing the work and tasks of the human resources department and training the department’s staff

• Supervising the preparation of monthly salaries and the work of cost centers for each branch for 400 employees. • Supervising employee attendance and leaving account monthly and monitoring employee delays and absence violations. • Supervising the preparation of annual leave for employees, liquidating annual dues, calculating end-of-service benefits and annual increases for employees. • Supervising the work of flight reservations and hotel reservations for employees. • Supervising the electronic and paper archiving of employee files. • Fully managing the recruitment process within the company (making job advertisements - sorting resumes - job interviews - recruitment procedures). • Dealing with labor rental companies such as (SMASCO - Marafiq - ISAD) • Supervising the work of contracts, job offers, letters, issuance of circulars, job description card and work card. • Work on the medical insurance policy for the company's employees. • Work on the employee evaluation file (quarterly / annually) • Create and share databases for the work team to work on • Supervising and following up all the work of the department's employees, distributing tasks to them, and following up on the completion of tasks. • Participate in writing the company's internal policies manual. • Experience in dealing with government websites (Muqeem - Gosi - Qiwa- Mudad -Absher- Ministry of Human Resources website)

-Preparing monthly salaries and make cost centers for each branch for 400 employees. -Working on calculate employee attendance and leave on a monthly basis and monitor employee delays and absence violations. -Working on annual leave for employees, liquidating annual dues, calculating end-of-service benefits and annual increase, for employees. -Archiving employee files electronically and on paper. -Recruited, hired and oversaw staff, managing job interviews, conducting exit interviews and leading onboarding sessions. -Generated and updated complete and accurate employee files for p with over [400] employees.

• Prepared monthly salaries for 73 employees. • Managed annual leave, liquidation of annual dues, and end-of-service benefit calculations. • Organized and maintained employee files both electronically and in paper format.