Ahmed El Bana
Customer service export specialist @ EGL- ππ π²π©ππ’ππ§ ππ₯π¨πππ₯ ππ¨π π’π¬ππ’ππ¬ π.π.π
About
Results-driven Operations & Customer Service Specialist with over 5 years of experience in maritime logistics, port operations, and shipping documentation. Skilled in managing full-cycle export/import processes, delivery orders, container handling, and vessel settlements using advanced platforms including Nafeza, IST Shipping System, Navis Platform, and Compass. Adept at coordinating with port terminals, shipping lines, customs, and transport providers to ensure operational efficiency and customer satisfaction. GMDSS (GOC) certified with strong IT skills, attention to detail, and a track record of solving logistical challenges under pressure.
Egypt
New Domiat
Computer Software
ΨͺΨ΅Ψ―ΩΨ±, Access, Customer Support, Customer Service Representatives, Microsoft Office, Technical Support, Invoice Verification, Invoice Finance
Experience
Customer service export specialist
EGL- ππ π²π©ππ’ππ§ ππ₯π¨πππ₯ ππ¨π π’π¬ππ’ππ¬ π.π.π
Ψ―Ω ΩΨ§Ψ· Ψ―Ω ΩΨ§Ψ· Ω Ψ΅Ψ±
β’ Handle inbound and outbound customer service operations related to exports and imports. β’ Allocate export containers and manage coordination with terminals, transporters, and clients. β’ Prepare and submit accurate export/import manifests in line with port authority and customs requirements. β’ Issue Delivery Orders (D/O) and ensure timely document release to consignees. β’ Manage full documentation cycle through Nafeza platform to facilitate customs clearance. β’ Prepare and reconcile vessel settlement statements (loading & discharge). β’ Use IST Shipping System, Compass, and Navis Platform daily for tracking container movements, bookings, and operational documentation. β’ Resolve client and port-related issues through effective coordination and communication.
Landside Operations Coordinator
Damyetta
Ω Ψ΅Ψ±
Customer Service Staff
Ocean Network Express
Damietta, Dumyat, Egypt
Ahmed El Bana's Contact Information
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