Ahmed Elsabban

- Monitored customer payment patterns to identify slowdowns, gaps, and overdue balances, ensuring timely follow-ups to reduce DSO. - Implemented process improvements to track payments efficiently, speeding up collection cycles and optimizing cash flow. - Coordinated with sales and accounts teams to resolve customer payment issues, disputes, and delayed collections. - Tracked customer accounts, generated reports on outstanding balances, and provided insights to leadership for resource allocation and decision-making. - Maintained consistent communication with staff and customers to ensure collections were smooth and deadlines met. - Managed the end-to-end accounts receivable process, including timely invoicing, payment tracking, cash application, and reconciliation. - Recorded payments accurately in ERP systems (Oracle and other platforms), CRM software, and Excel/manual logs to maintain reliable financial records. - Ensured all documentation, whether digital or manual, was updated consistently to support audits and reporting requirements. - Assisted with ad-hoc Accounts Receivable tasks to ensure uninterrupted department operations and smooth financial workflow. - Maintained accurate follow-up notes, logs, and updates to track collections and resolve discrepancies efficiently.

- Managed and monitored assigned FMCG accounts, including Heroteca product lines, across UAE cities (DXB, AUH, SHJ), covering hypermarkets, grocery chains, malls, catering services, and hotels. - Assisted debtors in creating structured repayment plans to recover overdue balances while reducing outstanding amounts over time. - Advised customers on credit agreements and repayment strategies, ensuring clarity and compliance with contractual terms. - Conducted systematic follow-ups for retail, key accounts, and hospitality clients, aligning collection activities with cash flow schedules and deadlines. - Handled account adjustments, reconciliations, small balance write-offs, and processing of credit notes, debit notes, GRVs, and tax invoices to maintain accurate records. - Collaborated with sales teams to communicate account status, resolve disputes, and ensure timely payments. - Reconciled accounts receivable ledgers, verified system balances, and performed BOC audits to ensure accuracy and compliance. - Identified and reported gaps in credit notes, GRVs, debit notes, and tax invoices, preventing delays in monthly payments. - Executed tailored debt recovery strategies depending on client type (retail, key accounts, HoReCa) to maximize collections. - Maintained meticulous records of payments, communications, and account actions for audits and management reporting. - Generated monthly and quarterly reports tracking unpaid balances, late payments, and collection performance for leadership review. - Ensured compliance with company policies, credit agreements, and UAE financial regulations while managing accounts. - Acted as a key liaison between clients and internal teams to resolve issues quickly, maintain trust, and strengthen long-term relationships.

- Supervised a team of collectors, ensuring monthly collection targets were consistently met across residential and commercial properties in Furjan Market, Barwa City, Barwa Village, and central Doha zones. - Managed late payments using tailored strategies based on tenant type (residential or commercial) and delinquency stage, ensuring structured repayment plans were followed. - Developed and trained departmental staff through guided learning, hands-on practice, and ongoing feedback to enhance skills and operational efficiency. - Conducted daily and weekly reviews of collection summaries, examining team performance and sharing insights to drive continuous improvement. - Negotiated tenant settlements in consultation with the Manager or Head of Collections, recovering unpaid rent and outstanding charges through structured discussions and documented agreements. - Coordinated approvals with technical teams, ensuring compliance with Sheikh Tamim-signed documents and state-owned company protocols. - Managed end-to-end lease processes, including preparation, review, signature collection, renewals, addendums, and terminations for both homes and business spaces. - Monitored weekly rent deadlines, lease compliance, maintenance needs, and tenant disputes across multiple regions to ensure timely resolution. - Issued reminders and follow-ups via calls, emails, and in-person notices, maintaining detailed documentation of all communications and actions. - Implemented flexible payment options for tenants, including online transfers, credit cards, cheques, and cash, to facilitate smooth collections. - Prepared monthly and quarterly reports tracking rent collection, leasing performance. - Coordinated across finance, technical, and maintenance teams to ensure smooth property operations, timely repairs. - Maintained consistent communication and collaboration between departments to resolve issues efficiently and prevent delays in property management operations.

- Managed a property portfolio with a total value of QAR 27 million monthly, including residential and commercial units. - Ensured consistent occupancy by focusing on tenant needs and maintaining high service standards. - Handled rent collection and tracked payments for 300–500 tenants monthly, resolving disputes promptly. - Coordinated with local councils and authorized agencies to ensure Ejari registration and compliance with rental regulations. - Prepared, reviewed, and finalized lease agreements, renewals, addendums, and terminations; facilitated lease signing with tenants and property owners. - Issued regular tenant communications regarding due payments, lease updates, and policy compliance via email, phone, and in-person meetings. - Monitored finance ledgers weekly, identifying bounced cheques, upcoming renewals, and pending balances; ensured accurate reconciliations. - Assisted tenants in establishing customized payment plans and offered multiple payment options (online transfers, credit card, cash, cheques). - Prepared monthly and quarterly reports on leasing performance, revenue forecasts, and collection projections for management. - Conducted proactive tenant outreach, cold calls, and follow-ups to support leasing targets and occupancy goals. - Ensured compliance with lease terms, company policies, and local rental laws. - Coordinated across finance, legal, and maintenance teams to ensure smooth property operations and timely resolution of tenant issues. - Maintained accurate documentation and paper trails for all leasing, collections, and compliance activities.

- Carried out the entire end, to, end supply chain efficiently by organizing and managing all the logistics operations associated with import and export activities. - Regularly checked and assessed the performance of logistics suppliers to ensure that they continue to meet the standards set for the services. - Bargained with transport and supply chain service providers to get the best possible prices while also maintaining the profitability of the business. - Made sure that delivery vehicles and other transport assets were not only roadworthy but also complied with safety and regulatory requirements. - Handled client and customer service complaints in a timely manner in order to maintain a high level of satisfaction with the service. - Bargained with shipping lines, airlines, and other worldwide agencies for shipping rates and discounts to get the most competitive prices. - Monthly, prepared and shared performance reports with senior management, distributors, vendors, shipping lines, and airlines, evaluating the performance against the set KPIs. - Used integrated planning approaches to bring logistics and distribution plans in line with the companys strategic objectives. - Given shipment requirements, cost, and delivery timelines, the most appropriate modes of transportation were scheduled. - Maintained and completed all logistics, shipping, and transportation, related documents with accuracy and punctuality. - Kept track of import and export formalities for both inbound and outbound shipments to ensure that they conform with the regulations. - Made vendor visits to check on the requirements of shipments and shipping plans when needed. - Worked with the inspection teams to carry out inspection and packing activities for inbound and outbound warehouse shipments. - Complied fully with shipping terms and international regulations, such as including EXW, DDU, and DDP, in line with IATA, FIATA, and EIFFA standards.

- Sorted and reviewed received shipment pre-alerts; creating pre-alert records. - Deconsolidated shipments, accurately logging all information into filing and tracking systems. - Generated customer notifications, including those pertaining to missing, delayed, and pending shipments. - Updated status of inbound/outbound deliveries, including those to/from Egypt/International, according to Incoterms FOB, EXW, DDU, DDP. - Visited factories to coordinate container/loading plans of parcels, working with planning coordinators. - Ensured all customs paperwork, according to regulations, was prepared, reviewed, and submitted. - Allocated necessary equipment, including containers, based on operational requirements. - Ensuring compliance with export procedures, tracking shipments to destinations, including free ports, free zone ports, and transit ports. - Quoted freight rates from shipping liners, airlines, international, inbound, outbound. - Coordinated customs brokers, authorities, ensuring smooth customs clearance from port to storage areas, client warehouses. - Coordinated inland transport, trucking, according to shipment schedules, client requirements. - End-to-end coordination, A-Z, worldwide agents, ensuring compliance with SOPs, including import, export, cross-shipping, trucking, customs, storage.

- Handled inbound and outbound customer calls in a high-volume call center setting. - Answered customer inquiries related to products, services, billing, orders, and accounts. - Dealt with customer complaints and issues in a professional manner, ensuring high levels of customer satisfaction. - Recorded accurate information related to customer interactions, inquiries, and resolutions. - Abided by call center scripts, policies, and SOPs to provide consistent service. - Processed customer requests such as order taking, cancellations, returns, and service updates. - Delivered high-quality service by meeting or exceeding key performance indicators such as call handling time, first call resolution, and customer satisfaction scores. - Kept abreast of products, services, schemes, and policies offered by the company. - Confirmed the identity of customers and ensured data privacy and confidentiality. - Worked with other teams to address customer issues in a timely manner. - Made follow-up calls and emails to completely resolve customer issues. - Adjusted communication styles according to different customer situations. - Demonstrated professionalism, empathy, and a positive attitude during challenging customer interactions.

- Facilitated import and export shipping operations for import and export shipments according to Incoterms such as FOB, EXW, DDU, DDP. - Provided freight rate quotes for steamship lines as well as negotiated rates. - Facilitated customs clearance operations by liaising with customs authorities for release of import shipments. - Processed pricing for shipments according to company policy. - Managed daily operations of the department, including attending to emails and faxes. - Facilitated pickup operations for shipments through local as well as international agencies for consolidated as well as direct shipments. - Issued shipping instructions to agents for facilitating direct as well as consolidated shipments. - Processed shipment records by logging all shipping operations into computerized systems. - Processed consignment clearance operations by keeping a tab on consignment clearance status. - Generated pre-alert notifications for consolidated shipment operations to overseas agents as well as clients. - Processed shipment operations by keeping a tab on shipment operations, generating Proof of Delivery, as well as ensuring delivery. - Attended client queries as well as ensured timely updates regarding shipment status. - Generated freight quotation for clients. - Generated invoices for clients as well as international associates. - Processed domestic as well as international courier operations for dispatch as well as ensured timely delivery status.