Ahmed El Masry

Sr. Learning & Development Specialist @ QNB Group

About

Self-motivated, dynamic and creative team player, supported by 27 years of real challenges and practical experiences gained from the top 2 banks in MENA, QNB and NBK which enabled me to successfully train and develop hundreds of certified Tellers, Customer Service Representatives, Call Center Agents, Branch Managers and Team Leaders, as well as develop and manage: Certification programs, banking systems, Product knowledge, Customer Service, Selling Skills, Quality Assurance, Contact Center, Tele-banking, E-Learning, branch operations and Managers Development Programs.

Country

Qatar

City

Doha

Industry

Banking

Skill

Training, Banking, Customer Service, E-Learning, Quality Assurance, Sales, Team Management, Performance Management, Retail Banking, Coaching, Credit, Call Center, Organizational Development, Credit Cards, Leadership Development, Internal Audit, Loans, Recruiting, Change Management, Relationship Management

Experience

Sr. Learning & Development Specialist

QNB Group

2010-7 - Present · 16 yrs 3 mos

QNB - Qatar

TNI and eLearning are my critical main roles. handling L&D budget for 7 QNB divisions [ QAR 1.5 M ]. Develop & conduct soft skills, banking Products knowledge, core banking system courses, Talent programs, Certification programs for all retail branches, career path compensation and QNB induction programs. additionally lm handling strategic partnerships between QNB Group and Qatar university by delivering banking and financial education workshops to the college students. and handling Kawader maliya programmes with QFBA.

Sr. MANAGER LEARNING &DEVELOPMENT ACADEMY @ QNB GROUP

QNB Group

2010-7 - Present · 16 yrs 3 mos

Doha, Qatar

Senior Product Training Manager

Olympic group egy

2010-4 - 2010-7 · 4 mos

Egypt

Lead the Training team in the marketing Division, short experience in time, great in value.

HR Training Manager

National Bank of Kuwait

2004-7 - 2009-6 · 5 yrs

NBK - Kuwait

Lead a team of 4 trainers, ensuring that efficient training is provided to the existing staff in the branches, credit card centre, loans department and call centre ....

Computer instructor

MOE - Kuwait

1999-9 - 2004-6 · 4 yrs 10 mos

Kuwait

Teaching ICDL Certificate Program

Office Manager

Alshaya Group

1998-7 - 1999-9 · 1 yr 3 mos

M.H.Alshaya - Kuwait

Manage the Debemhams showroom's till points

Education

Cairo University

Accounting & Finance

1993 - 1997 · 4 yrs

Cairo University. Faculty of Commerce – Egypt I C D L certificate from UNESCO – Cairo office Managerial skills (NBK 2008) Train the Trainer ( British council in Kuwait 2006 ) Selling skills ( IBS Kuwait 2005 )