Ahmed El-Ghazally

Designing training programs and professional development courses to facilitate meeting organizational goals and individual professional needs. - Estimating costs of training operations and subsequently managed them in accordance with the budget to ensure maximum return on investments. - Determining potential of training program for future needs of organization. - Assisted human resources department in designing appraisal programs and training materials. - Researching for new and latest techniques for possible inclusion into existing training process. - Preparing yearly training plans and seminars. - Preparing training package such as Proposals, outlines, PowerPoint materials and certifications for different training topics. - Assisting the company in setting up its new website. - Doing Market research. - analysis and develop marketing plan. - prepare annual Training plan in all work fields. - Managing online Marketing on Facebook,Google+ and Twitter . - Penetrate markets by studying prices, competitors. - define our strength points to catch opportunities. - Work on our weakness points to overcome market threats. - build long term relation ship with our customers. - preparing strategies to penetrate markets. - Increasing Sales and market share.

1- Leading HR Functions (Talent sourcing, performance management, career development, replacement plan, Colleagues Relations, Compensation Mgmt. by HAY Group & Mercer International Systems, Personnel & Payroll) and Admin Functions (Security, Fleet, Public Relations, Catering, Admin Maintenance, Housekeeping) of 4 entities of the group. 2- Setting and implementing HR Balanced Scorecard across all plants. 3- Leading Work Process Simplification Project. 4- Designing and implementing HR Information Sys. (HRIS). 5- Managing Restructuring process and Redundancy programs. 6- Leading the project of Transform HR Manager to be HR Business Partner. 7- Leading Skills Matrix project across the company. 8-Train all team leaders and Manger for safety 9-Handling all back office work related to my team. 10-Develops section budget by forecasting income, expenses, and recording the resulting information in a predetermined format for review and approval. 11-Formulate departmental objectives and determine appropriate KPIs. 12-Ensuring vehicle security is kept to a high standard and arranging repair for all in-vehicle security modifications. 13-Responsible for the efficient running of an organization fleet of vehicles (including vans and all company vehicles)

− Delivering training programs like quality management system, customer service, communication skills, complaint handling, problem solving, call center industry, leadership skills, and supervisory skills. − Conducts training courses. Interfaces with the internal and external clients on behalf of the organization. − Assists in compiling training manuals for specific topics. − Assists and encourages staff members in developmental growth through skill level assessments and programs. − Develops training resources by preparing notes and visual displays in coordination with training needs and specific departmental needs. − Conduct orientation sessions and arrange on-the-job training for new hires − Analyze training needs to develop new training programs or modify and improve existing programs. − Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. − Develop testing and evaluation procedures. • Evaluating work places to access needed personality traits and skills to make organization work better. • Providing assessments to workers and designing training programs to address identified issues. • Completing presentation to help train workers in improving skill set areas. • Writing and submitting reports

Answering a business calls from Vodafone customers and helping them or solving their problems .

Answering a business calls from Mobinil customers and helping them or solving their problems .