Ahmed Alsubhi

Working as Customer Support Engineer in Radio Access Network (RAN) Domain for Local operators OMANTEL and Vodafone projects and MMEA Market area with key responsibilities: • Handling Customer Service Requests (CSR) in the Market Area Europe, Middle East & Africa (EMEA). • Deliver support services according to the contracted SLAs, handling customer support requests and provide reactive and proactive support covering different Ericsson products, customer adaptations and 3PP. • 24/7 emergency handling and follow the SUN cases. • Root cause analysis and Fault Isolation. • Node recovery or restoration. • Support-Design after TR and trace collection. • Remote logon to customer live environment. • Troubleshoot the customer fault and NW level issues. • Storing and reusing solutions. • Support in new product or feature introduction. • Acknowledge the customer fault - Customer support request (CSR). • Product quality feedback from field. • Interact with different stakeholders from operations managers, project managers, SDM & R&D. • Learning and reflections. •Handle support for customers in the region. •Diagnose, troubleshoot, and resolve SW, HW, Configuration & KPI/Optimization issues. •Perform emergency recovery on BSC & RNC Controllers, BTS, Nodeb, Enodeb & Gnodeb level. •Troubleshoot/Trace/Log collection using trace measures supplied by Support teams using trace tools and Wireshark. •Perform Software Update Management, First Node Implementation & occasionally assist SW Rollout Teams.

Working in Ericsson as Field Maintenance Engineer at Vodafone Telecommunication Managed Service project to secure mobile network 24/7 with below responsibilities: • ML6693, ML6691 installation, configuration and Trouble shooting • Integration and Commissioning of the Ericsson Basebands ( BB6631, BB6630, BB6620) • Integration and Commissioning of the Ericsson R6K Routers (R6274, R6672 and R6471) •ESC/SCU0201 configuration and Maintenance •Enclosure6140 Maintenance • Responsible for the Operation & maintenance of sites (Outage and Non Outage Alarms) •Follow-up of Trouble Tickets to close within SLA •Site visits for Outage rectification and alarm clearance in the Network •Performing Acceptance/RFA of new RollOut and Technology Expansions • Hardware Expansion/replacement activities in Network Data Centres •On Job Trainings of Fresh Graduates • Networks Sites Data sheet update in Coordination with Project Team •Follow up with Maintenance Manager the status of verbal & written reports of technical & non-technical site problems •Co-ordination with Operator for Fault Identification and Rectification, Problem Synthesis and Reporting •Preparing PM Checklists and other monthly reports and managing my team under my supervision.

Working in Ericsson as Field Maintenance Engineer at Vodafone Telecommunication Managed Service project to secure mobile network 24/7 with below responsibilities: 1-Responsible for all L1 sites trouble tickets & making sure to restore network outages as early as possible and maintaining maximum network & Service availability within agreed SLA\KPI on all related concerning field access nodes 2- Preforming physical & logical acceptance testing of all network equipment’s 3-Conductig site survey & reporting. 4-Performing site preventive maintenance activities with relative reporting for all field network elements. 5-Executing Network change requests. 6-Resolving site power issues both AC & DC & follow-up with concern power distribution companies.

Working as electronics technician at OMAN PHONE (Adhwa Al Billa) company. - Dealing with customer complaint by making check invoice. - Fixing and troubleshooting smartphones components (LCD or OLED screen replacement, main PCB, sub-PCB, cameras and speakers). - Dealing with different kind of software problems occur in the smartphones software version. - Fixing tablets and laptops.

I had done the internship program at Haya Water in Operation and Maintenance Division (Electrical Department)