Ahmed Hajjar

• Leading the Human Resources function by developing HR strategies aligned with operational goals, workforce requirements, and long-term organizational growth plans. • Established and improved HR governance frameworks, internal regulations, administrative procedures, and employment policies to enhance operational efficiency and compliance. • Managed recruitment activities, employee relations, attendance systems, contracts, performance management, and personnel operations across the organization. • Worked closely with senior management to improve organizational structure, workforce planning, and internal administrative processes. • Supported process improvement initiatives that reduced operational risks and strengthened compliance with Saudi labor regulations and company standards. • Contributed to building a structured and professional HR environment focused on employee stability, operational excellence, and business continuity.

• Managed full HR operations and supervised HR teams responsible for recruitment, government relations, employee affairs, and HR administration across multiple business units. • Successfully resolved critical Saudization and compliance challenges in coordination with executive management and regulatory authorities. • Secured more than SAR 1 million in HRDF wage support through strategic recruitment planning and workforce expansion initiatives. • Designed and implemented salary structures, career progression plans, HR policies, and performance evaluation frameworks to improve organizational effectiveness. • Led recruitment campaigns and onboarding processes for more than 150 employees while supporting HR digital transformation initiatives using Odoo HR systems. • Built strategic partnerships with universities and training institutions to support talent acquisition and employee development programs.

• Coordinated core HR operations including recruitment, payroll management, employee documentation, compliance monitoring, and government relations support across branches. • Led large-scale recruitment and onboarding campaigns for more than 500 employees across Riyadh, Eastern Province, Tabuk, Makkah, Madinah, Dubai, Bahrain, and Khamis Mushait. • Developed and organized a complete digital HR database and recruitment workflow system that improved operational efficiency and document accuracy. • Contributed to resolving Saudization and legal compliance challenges while supporting the organization’s alignment with labor regulations and commercial systems. • Secured more than SAR 13 million in HRDF wage and training support through effective coordination, program management, and workforce development initiatives. • Worked closely with cross-functional teams to improve HR operations, reporting systems, and employee onboarding processes.

• Managed key client accounts and achieved sales targets exceeding SAR 15 million during the employment period. • Strengthened relationships with major retail partners including Panda, BinDawood, Danube, and Al Raya to support long-term business growth. • Negotiated commercial agreements and implemented promotional activities that increased sales performance and market share. • Restructured internal sales operations to improve workflow efficiency, communication, and customer follow-up processes. • Collaborated with sales and marketing teams to identify growth opportunities and improve account performance across multiple channels. • Maintained strong client satisfaction levels through continuous communication, relationship management, and problem resolution.

• Supervised sales representatives across Jeddah, Riyadh, and the Eastern Province while ensuring alignment with sales targets and operational standards. • Achieved monthly regional sales targets exceeding SAR 1.5 million through coaching, route optimization, and performance monitoring. • Conducted market analysis and identified opportunities to improve inventory management, merchandising standards, and sales execution. • Prepared detailed monthly performance reports and monitored KPI achievement across sales teams and operational activities. • Worked closely with management teams to enhance sales productivity, territory coverage, and customer engagement strategies. • Supported the development of sales representatives through continuous guidance, training, and performance evaluation.

• Managed sales and collection operations across wholesale, retail, mini market, and van sales channels within assigned territories. • Built strong relationships with customers to maintain account continuity, improve order flow, and enhance customer satisfaction levels. • Achieved monthly sales targets through strategic route planning, market coverage, and continuous customer follow-up activities. • Coordinated with internal departments to ensure product availability and efficient delivery processes for customers. • Supported business growth by identifying market opportunities and maintaining regular communication with key clients. • Maintained accurate sales records and monitored customer requirements to improve service quality and operational efficiency.

• Supported HR and administrative operations through attendance tracking, leave management, employee documentation, and daily office coordination. • Assisted with recruitment activities, onboarding procedures, and employee file management to maintain organized HR records. • Coordinated visa processing, GOSI updates, Labor Office requirements, and government-related transactions for employees. • Maintained compliance with internal procedures and ensured proper documentation of HR and administrative processes. • Worked closely with management and operational teams to support workforce organization and administrative efficiency. • Contributed to improving workflow coordination and maintaining accurate employee records across departments.

• Managed SME and enterprise customer accounts across inbound, outbound, and social media communication channels. • Supported customer onboarding, service activation, issue resolution, and retention activities while maintaining high service quality standards. • Consistently achieved excellent customer service quality assurance evaluations through professional communication and efficient problem solving. • Coordinated with internal teams to resolve customer concerns and improve service delivery efficiency. • Built strong client relationships that contributed to customer loyalty and long-term account retention. • Assisted customers with product information, service inquiries, and operational support across multiple business solutions.

• Handled inbound and outbound customer calls while resolving service issues and responding to inquiries with professionalism and accuracy. • Achieved consistent 100% results in customer service quality assurance evaluations through strong communication and customer handling skills. • Assisted customers with service activation, troubleshooting, billing inquiries, and account-related requests. • Maintained high customer satisfaction levels by delivering efficient solutions and professional support experiences. • Collaborated with support teams to resolve escalated cases and improve response efficiency. • Contributed to maintaining service standards and operational performance targets within the customer service department.

• Provided HR and administrative support covering attendance management, employee documentation, records management, and internal communications. • Assisted recruitment coordination activities and supported operational compliance documentation across projects and departments. • Worked directly with project managers and executives to support scheduling, reporting, and document control operations. • Maintained organized filing systems and administrative records to improve operational accuracy and workflow efficiency. • Coordinated daily office operations and supported communication between departments and management teams. • Contributed to maintaining compliance standards and administrative organization within the company environment.

• Supported HR and legal management teams through organizing employee files, legal records, confidential documents, and administrative correspondence. • Managed filing systems, attendance tracking, recruitment coordination, and employee documentation processes. • Maintained confidentiality and accuracy while handling legal and HR records within a professional legal environment. • Coordinated communication between departments and supported administrative workflow management activities. • Assisted management with scheduling, documentation preparation, and office administration tasks. • Contributed to maintaining organized records and operational efficiency within the legal advisory office.

• Studied core Human Resources Management principles including recruitment, employee relations, workforce planning, and organizational behavior. • Developed strong knowledge in HR operations, labor regulations, performance management, and organizational development practices.