ahmed.a.m farah

Writing accurate reports and memos regarding all incidents Mobile Surveillance and stakeouts Completing site inspections following alarm response 2-way radio use requiring the utmost discretion Performing opening and closing of premises Monitoring situations, cameras, property and events as per Site Post Orders Sustain effective relationships with key stakeholders Attend scheduled Mobile Meetings as required (approx. once per month) Maintain clean fleet vehicles and ensure cars do not run low on fuel

Provide knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues Deliver exceptional customer experience while staying within our support scope guidelines Educate customers in realizing the full benefit of their Shaw products and services Look for opportunities to improve our business and elevate customer experiences Promote and sell the features, advantages, and benefits of Shaw products and services to our customers Employ time management and multi-tasking skills to maintain high service levels Thoroughly document customer interactions and escalate potential service issues Identify opportunities to improve customer service levels Provide feedback to leadership teams to improve environment

Monitor sales targets for my location and coach my team to reach their sales goals Actively sell and lead by example, guiding customers through decision making on what product best fits their needs Manage the daily operations of the store,Recruit, develop , train, mentor and manage employees Provide ongoing coaching and training on sales techniques and product knowledge Work in partnership with District Sales Managers and team members to maximize store sales Performance management team members who do not meet expectations Provide customers and staff with superior knowledge of all the product lines services , and promotions available Implement “Best Practices” and hold your staff accountable

As a Management Trainee, you are empowered to make business decisions that greatly affect your career as well as the bottom line. I gained responsibility for developing new business and maintaining current relationships. Responsible for understanding cost control, reading my branch's P&L statement and understanding what it takes to run a profitable business. Learn how to deliver superior customer service. Learn effectively communicate, influence and interact with all types of customers, vendors and co-workers. Proper sales techniques to problem solving and conflict management. these skills provided me with the opportunity to market to local business partners and build solid, long-lasting relationships with key business decision-makers.

Job Duties/Accountabilities: System administration and management of the Contact Centre environment including Genesys and Cisco VOIP, Genesys Voice Platform and Interactive Voice Response systems Responsible for the administration of the various systems, configuring moves, add & changes (MACD) for the contact centre environment Responsible for the management and support of incidents and assisting with resolution and root cause analysis Interfacing with clients and vendors to assess telecommunications and contact centre requirements and troubleshoot problems to resolution Provide operational and technical expertise and support to the client as it relates to the above-mentioned systems and applications. Manage the critical path process to ensure all critical dates for implementation of services as it relates to the above-mentioned applications are met ensuring Client satisfaction Work with onsite remote staff as applicable and other members of the team in the delivery of voice and contact centre services

* leading and overseeing safety activities in a specific area of the facility, reporting to the client. * Management for the area set up jobs, work with operators/contractors to ensure safety needs for the area are met. * Oversee safety watch personnel assigned to your team coach/train, answer questions, ensure performance is adequate, manage breaks, transportation. * Coaching, training, feedback, support, assess abilities, basic conflict resolution, encouraging team cohesiveness and morale. * Fit testing contactors on different client sites * Evaluate and develop rescue plans for various locations and environments * Prepare and pre-plan for any and all possible rescue scenarios

Pivotal Safety is a full service industrial safety company offering comprehensive safety services, highly trained staff, and quality equipment. We are committed to being the safety supplier of choice and to working with progressive companies that believe in their workers' safety. Given the opportunity, we will ‘Deliver the Difference' each and every time we are called upon. Our ability to deliver exceptional value and unsurpassed professional service through our culture, our drive and the expertise of each individual employee uniquely positions our company to provide best-in-class safety services to all of our valued customers.

Activities and Societies: SSA