Ahmad Wahid

• Contact clients and discuss their overdue payments. • Ensure all departmental goals and metrics are successfully achieved. • Advise the Management team of any collection issues. • Keep track outstanding debts and device a plan on how to recover owed money. • Locate and contact debtors to negotiate payoff deadlines and payment methods. • Handle customers' questions or complaints. • Build trust with debtors. • Update account status and database regularly.

_Handling cash and currency. _Serves customers by completing account transactions. _Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals. _Reconciled cash drawer by proving cash transactions, counting and packaging currency and coins. _Maintains customer confidence and protects bank operations by keeping information confidential. _provide information on the conditions and exchange rates for buying and selling foreign currencies, make deposits of money, record all foreign exchange transactions and check for money validity. _Identify and assess customer's needs to achieve satisfaction . _Handle customer complaints , provide appropriate solutions and alternatives within time limits ; follow up to ensure resolution . _preparing currency transaction reports.

Manage large amount of inbound calls in timely manner. Serve all type of calls. Provide exceptional customer service by addressing questions,resolving issues and promoting bank products and services.