Ahmad Ayyad

Working with Cisco US Backbone support team handling the Webex calling customers for both Broadcloud and Webex Carrier solutions.

-Working as a technical assistance engineer for Cisco in the collaboration field. -The core of being a CISCO TAC engineer requires being very analytical, fast and efficient while approaching solutions for our customers. -At this position, I developed great communication skills to be able to reflect a positive image about us and to maintain a good relation with the customers. -Handling configuration, Troubleshooting, analyzing and reviewing cases for the following Cisco Products: -Cisco unified Communication Manager (CUCM). -Cisco Unified communication Manager IM and Presence (IMP) -Cisco Unity Connection (CUC). -Cisco Unified Contact Centre Express (UCCX). -Cisco Voice Gateways. -Cisco Unified Border Element (CUBE). -Cisco Expressways C and E. -End points (Webex, Physical IP phones, Jabber, etc .. ) -Software-Defined Access knowledge.

. Working for Cisco TAC handling mainly the CUCM product. . Configuring, troubleshooting for CUCM cases. · Analyzing traces and providing solutions for customers opened issues.

Team Leadership and Management: - Supervised and motivated a diverse team of over 25 employees, ensuring efficient workflow and maintaining high productivity levels. - Implemented training and development programs to enhance team skills and performance. - Conducted regular team meetings and performance reviews to ensure alignment with company goals. Customer Relationship Management: - Developed and maintained strong relationships with key customers in Jordan and Saudi Arabia, ensuring high satisfaction and fostering long-term loyalty. - Handled customer inquiries, resolved issues promptly, and provided tailored solutions to meet specific client needs. - Conducted market research to understand customer preferences and trends, adapting strategies accordingly. Industry Collaboration and Networking: - Established and nurtured partnerships with other dealers and suppliers within the building stones and marble industry. - Negotiated favorable terms and conditions with partners, enhancing business opportunities and market reach. Strategic Marketing and Sales: - Directed comprehensive product marketing campaigns, utilizing both traditional and digital channels to boost brand visibility and sales. - Developed marketing materials and promotional strategies to effectively showcase the unique qualities of our products. - Analyzed market data and sales performance to refine marketing strategies and achieve better results. Operational Efficiency and Workflow Optimization: - Streamlined workflow processes, implementing best practices to optimize operations and improve overall output. - Coordinated with production teams to ensure timely delivery of high-quality products. - Monitored and evaluated production metrics, identifying areas for improvement and implementing corrective actions.

- Completed college training with the IT team, gaining hands-on experience in network administration. - Assisted in data management projects, ensuring accuracy and integrity of water distribution data. - Collaborated with senior IT professionals to implement solutions enhancing operational efficiency. - Participated in IT system audits and documented processes and procedures.