Ahmed AlSaidalani, MBA, CFE, CAFP

- lead responsible for overseeing the organization's IT infrastructure and systems, ensuring their maintenance, optimization, and alignment with business needs. involves evaluating new technologies, managing IT assets, and providing technical support to internal stakeholders. - Supervise day-to-day activities of IT contractors across infrastructure, networking, applications, and support functions. - Allocate tasks, review deliverables, and ensure contractors meet agreed SLAs and KPIs. - Act as the primary escalation point for contractor-related operational issues. - Ensure smooth collaboration between contractors and internal IT Staff. - Manage IT service provider contracts, ensuring terms and conditions are met. - Conduct regular performance reviews and compliance audits for contractors. - Negotiate contract renewals, scope changes, and pricing adjustments. - Monitor contractor adherence to ITIL service management processes (incident, problem, and change management). - Ensure high-quality delivery of IT services and minimal service disruptions. - Review and approve contractor work to ensure alignment with operational standards. - Collaborate with the cybersecurity department to ensure contractors follow security best practices. - Provide regular contractor performance reports to senior management. - Support business continuity and disaster recovery planning, ensuring contractor readiness - Maintain documentation and evidence for audits and certification renewals. - Establishing IT procedures, coordinating with third-party vendors, and monitoring overall IT performance. - Extensive experience in establishing and implementing IT procedures to ensure operational efficiency and compliance with industry standards.

• Receive cases from Financial institutions concerned to Fraud. Fraud Alerts & Fraud SAMA Net. • Direct communication with financial institutions to track Fraud amounts. • Handle and control investigations on Fraud or suspected Fraud cases and triggers. • Identified and manage requests from external. stakeholders on special investigations related to Fraud, in order to enhance the fraud detection capability of SNB. • Due diligence unit and controller on bank Suspension. Account and decision maker to activate the account or keep it suspended. • Bank Accounts analyst and Fraud aggregate accounts. • Team Work with Anti Money Laundering department. • Creating Reports daily, weekly, monthly

1-Handling high priority problem records and incidents of banks critical payment applications 2-Automate/identify process to improve incident recovery time and early alerting 3-Regular meeting with testing, development, and business teams from application support side to implement new projects and initiatives 4-Daily meeting with team to monitor day to day work and come up with improvement plans 5-Reviewing Service Support Document, Backup Definition Document, High Level Design and System Level Design documents from production support perspective 6-Being part of technical/process related discussion for new project transition from requirement, development and then finally to production implementation phase 7-Creating weekly status and daily status report for Daily and weekly status meeting that involved at onshore and team at offshore 8-Review and highlight risk and future challenges before allowing any changes to existing production software environment 9-Modified current systems to enhance workflows and meet new needs.

1-Handling high priority problem records and incidents of banks critical payment applications 2-Automate/identify process to improve incident recovery time and early alerting 3-Daily meeting with team to monitor day to day work and come up with improvement plans 4-Reviewing Service Support Document, Backup Definition Document, High Level Design and System 5-Level Design documents from production support perspective Creating weekly status and daily status report for Daily and weekly status meeting that involved at onshore and team at offshore 6-Developed and implemented system testing plans in support of deployments.

1-Support the Data Center 24/7 to support the business. 2-I take care of the services in Data Center Rooms including infrastructure equipment. 3-In data center we manage the IT Hardware support and the maintenance contracts .Take care of SARIE and I take the back up daily, weekly and monthly. 4-Regularly referenced reports or system operations, task lists, problems and resolution updates. 5-Provided network operations support when monitoring issues occurred unexpectedly. 6-Optimized system security and performance with proactive changes. 7-Accepted tasks and documented status using ticketing system, time reports and email.

UK - University of Cambridge

With honor degree