Ahmad Al Radaideh

• Leading sales associates to improve performance with supervision of sales team ensuring great customer experiences and to achieve sales goals and KPIs • Translate strategic and business goals into concrete and individual actions and objectives • Set performance target for the team • Discuss individual performance on a regular basis and propose training and developing action plans • Reporting and directly working with the Stock Planning and Merchandising team on sales performance

• Maximized revenue opportunities by reviewing guest trends and comments • Reported site trends and disseminated information to improve site performance • Coordinating sales teams and responsible for timely quotations, contracts, and negotiations. • Timely creating marketing programs to support specific marketing objectives across different channels and segments in support of our overall strategic marketing plan and make recommendations on marketing tactics. • Market through various channels and segment databases working with large data sets. • Propose and manage marketing research projects to generate consumer insights in support of improved marketing strategy and communications. • Partner with creative teams, other internal stakeholders, and external agencies and vendors.

• Update weekly sales reports. • Maintenance of all items in system to ensure cost/RSP/locations. • Invoice processing & timeous payments. • Track shipments & deliveries to ensure items loaded and SCOC certificate are obtained in time for clearance • Catalogue management to ensure all new items are uploaded in advance and all information is accurate. • Coordinating the internal customer care team and answers inquiries by clarifying desired information, researching, locating, and providing information regarding the products. • Handling customer complaints and ensure corrective action has been taken.

• Provide troubleshooting assistance for customer orders, account statuses and relevant problems • Provide data and guides to help the sales team • Develop and monitor performance indicators • Manage sales tracking tools and report on important information • Keep record of sales trends • Liaise with account managers to develop specific sales strategies

• Slashed customer resolution times and improved case closure rates (averaging 10 cases closed each week, beating goal of 8) by ensuring technicians were trained in advanced troubleshooting methods • Improved customer satisfaction (achieving 90% rating) by concentrating on backlog case reviews and assigning cases to technicians with the most appropriate expertise • Set live call schedule so technicians could take high severity cases within 5 minutes of entering phone queue • Implemented awards program for techs receiving perfect customer service surveys

• Answer and greet all phoning customers, understand the purpose of each call and forward it to the concerned personnel immediately and record the information in the system if required • Records details of inquiries, comments and complaints and escalate to the reporting personnel if required • Manage large amount of inbound and outbound calls in a timely manner • Identify customer questions, complaints, concerns and overall needs and propose the best solution that meets customer needs; and thoroughly handle the customer queries and complaints professionally

• Communicates store targets to the team and drives sales to achieve financial objectives • Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products • Oversees and monitors all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback’ etc. • Ensures accurate stock merchandise and management (stock ageing , stock loss, space management) within the store • Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life • Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage • Ensures seasonal peaks, important promotional events are taken account of when preparing forecasts and staff rosters

• Respond to customers; questions and inquiries regarding available products. • Provide detailed information regarding the brand, in a bid to assist customers in making purchasing decision. • Introduces newly arrived products to the customers and also guide them with the usage of the products, as required. • Encourage customers to make additional purchases, to ensure that sales targets are met • Ensuring that the 4Ps of marketing are kept into account. • Scan each item, ensuring that the correct price has been displayed, and total all items. • Understands and promotes company programs. • Meets and exceeds sales goals and quotas. • Ensures that shelf stock is clean and that the stock is not expired or damaged. • Performs other assignments as required from the management.