Amanda Hecimovich

* Led a team of 3-17 engineers, including direct and indirect reports, providing coaching, mentorship, and performance evaluations. Facilitated career growth, delivered Monetization and Growth initiatives, and supported over 350M unique monthly visitors. * Increased engineering velocity by 27% and reduced rework due to miscommunications through optimizing handoffs and adopting Scrum practices. * Increased revenue by launching new features and products and optimizing existing products. Defined the vision and roadmap, established requirements, coordinated efforts across multiple product teams, provided architectural guidance, and facilitated technical design reviews.

* Launched a white-labeled SaaS product for health insurance providers, filled product and design roles without dedicated resources, and managed the entire software development life cycle. * Increased market share and monthly revenue by spearheading the launch of the improved member platform. * Generated new revenue streams by delivering a B2B portal for self-management of configurations and ID card fulfillment and developing a B2C product providing access to telehealth providers. * Reduced production defects and downtime by overseeing automated testing and enhancing deployment strategies.

* Led engineers in developing Concierge, a SaaS mPOS system achieving PCI SOC 2 Type 2 compliance. * Supported client base expansion to 90+ worldwide retailers and strategic partnerships with Apple, Salesforce, and Oracle by delivering integrations for mobile-friendly POS solutions. * Achieved significant reductions in technical debt - guided architecture, audited and migrated functionalities, and coordinated client adoption while managing multiple high-priority launches.

* Led engineering teams to enable the delivery of exceptional online education to 1M+ students worldwide for top universities and corporations. * Launched a new student payment portal, reducing AR days and phone support costs, collecting $1M monthly with zero critical production issues. * Achieved a 43% improvement in page load times, increased conversion rates, and decreased delivery time through implementing Agile processes, serverless architecture, and cloud hosting for eight high-traffic websites.

* Evolved from Financial Analyst to Operations Manager, managed 3 supervisors and 30+ employees, oversaw a team of 50+ contractors, and delivered over $50M in annual client revenue. * Managed client relationships, achieving a 92% client retention rate by ensuring operational efficiency, creating revenue projections within 2% of realized figures, and presenting financial and operational performance at client board meetings. * Reduced operational costs by ~$180k annually by designing and leading a reorganization that aligned business demands with skills, redesigning workflows, and automating processes. * Improved quality and revenue consistency by 10-15% by identifying process improvement opportunities and self-learning new technologies to create working prototypes that led the vision for industry-leading Denial Management and Business Intelligence products.