ahana kaushik

* Handling store operations ( Menswear, Womenswear) * Meeting monthly sales targets. * Setting store displays. * Individual attention to customer for styling to ensure suggestive selling. * Helping to develop a customer service policy for an entire organization. * Managing a team of customer services staff * Handling face-to-face inquiries from customers * Extending assistance to customers regarding products or services. * Investigating and solving customer problems, passed on by customer service assistants. * Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill. * Conducting professional and soft skills training across organization * Developing feedback or complaints procedures for customers. * Being involved in staff recruitment and appraisals. * Training staff to deliver a high standard of customer service. * Taking Inventory, ensuring apt visual merchandising at the stores * Dealing in various international brands under the umbrella of Reliance brands (Diesel, Ermenegildo Zegna, Diesel Black Gold, Timberland, Quick Silver, Steve Madden).

* Providing demos, imparting product basic knowledge, maintaining and enriching relationship with * the purchase heads and managers and other decision makers. * Generating Business in the cities. * Proactively identify and qualify opportunities to build and manage relationships with schools * Supporting academic team in content development and training. * Generate repeated business for the company. * Monitoring competitor activity and penetration in the available market. * Reviving dead centres by providing strategical approach

* Marketing * As Centre Head, accountable for profitable functioning of the centre. * Monitoring marketing activities, developing strategies to achieve company targets. * Recruitment and training of marketing and academic team. * Counseling candidates. * Training Counselors and Marketing team for achievement of targets. * Conducting periodic reviews to ensure smooth operations. * Motivating the marketing and academic team for inter department team work * Training * To ensure the quality of deliverables is maintained. * Conducting periodic student reviews to ensure candidate progress. * To ensure the completion of T3 by all the trainers. * Conduct demo classes for all the trainers to maintain standard training procedure. * To conduct regular Parent-Trainer interaction meetings. * Developing and amending content as and when required

* Monitoring the timely completion of curriculum by all the trainers in the center. As a part of Recruitment Panel interviewing and appointing new trainers. * Coordinating with Head Office and University on behalf of the center for various activities. * To ensure the quality of deliverables is maintained. * Conducting periodic student reviews to ensure candidate progress. * To ensure the completion of T3 by all the trainers. * Conduct demo classes for all the trainers to maintain standard training procedure. * To conduct regular Parent-Trainer interaction meetings. * Developing and amending content as and when require

Professor- MBA Business Finance