Allison H.

Retaining oversight of customer billing and database maintenance activities, I provide exemplary customer service and escalation support to customers and internal teams. Overseeing the entire contract lifecycle - from initial quotation, negotiations, and sales closing, the capture of customer feedback, and retention, I ensure adherence to corporate policies, industry standards, and federal law, by regularly reviewing and updating contract terms and conditions. Drafting contract summaries and reports, I then disseminate to stakeholders and leadership for approval. Negotiating mutually favorable contract terms with vendors and clients, I minimize risk, enhance customer value, and maximize profitability. Supporting the timely completion of projects and negotiations, by partnering with the Sales, Finance, Legal, and Implementation teams, I resolve billing disputes, in collaboration with the Accounts Receivable team, for T&M, TS, SaaS, FFP and CPFP contract models. Building long-term client relationships with the provision of support, a positive mindset, and the attainment of objectives, I co-created improved processes for reports worked.

As a Billing Specialist II, I have a proven track record of managing account invoicing for key commercial and SLG customers across various regional marketplaces. My role involved addressing sales and customer inquiries to ensure timely and accurate billing of customer contracts. I successfully executed long-term projects, including an AR aged billing project and UAT testing, which resulted in an 85% decrease in aged in-flight AR. I provided expert-level support to peers and leads in CIT, billing, and order coordination while ensuring compliance with company billing policies. My experience includes analyzing, processing, and reconciling a high volume of invoices and purchase orders. I collaborated with cross-functional teams to streamline billing processes and improve efficiency. Additionally, I communicated effectively with customers regarding outstanding balances, and resolved billing discrepancies and disputes to ensure prompt payment and client satisfaction. My role required processing and verifying accurate billing information for clients in a timely manner, demonstrating my ability to handle complex billing tasks and maintain high standards of accuracy and customer service.