Ahad A.

Duty Manager @ Riyadh Air | طيران الرياض

About

Account Steering Expert (ASE) with extensive experience in aviation operations, passenger service management, and customer experience optimization. In my current role, I specialize in driving strategic account performance, aligning business objectives with client needs, and ensuring seamless coordination across cross-functional teams and international stakeholders. I bring proven expertise in aviation safety protocols, emergency response planning (SERP), and multicultural adaptability. Having worked in dynamic, high-pressure environments, I excel at solving complex challenges, enhancing service delivery, and fostering long-term customer relationships. My focus is on delivering measurable value, strengthening partnerships, and supporting sustainable business growth.

Country

Saudi Arabia

City

Riyadh

Industry

Airlines/Aviation

Skill

Teamwork & communication, Leadership, Analytical Skills, Aviation Operations & Regulations, Emergency Response Planning (SERP), Safety Management Systems (SMS), Dangerous Goods Regulations (DGR/CAT 9), Passenger Service Management, Supervisory Skills, Problem Solving, Skill Development, Relationship Development, Teamwork, Civil Aviation, Customer Service, Microsoft Excel, Team Leadership, Presentation Skills, Interpersonal Skills, Communication

Experience

Duty Manager

Riyadh Air | طيران الرياض

2026-5 - Present · 5 mos

Account Steering Expert

Lufthansa

2025-6 - 2026-4 · 11 mos

Riyadh, Saudi Arabia

Station Supervisor

Lufthansa

2022-2 - 2025-6 · 3 yrs 5 mos

Saudi Arabia

• Coordinating between the airport station and the Lufthansa town office. • Promoting Sales for flight services. • Managing relations with GACA and airport authorities (immigration, airport facility, security, etc..). • Preparing the flight and briefing the staff on the important things before starting. • Ensures service levels on passenger services operations meet the required standards. • Counting and reporting all flight data and adding to the data systems. • Solve passenger's problems.

Passenger Service Agent

SGS - Saudi Ground Services

2020-1 - 2022-2 · 2 yrs 2 mos

• Oversaw ticketing, gate and ramp services • Trained and motivated employees ot provide exceptional passenger care and support • Verified customer passports and documentation to travel.