Aguiar Ana

• QUALITY AND CUSTOMER SERVICE DIRECTOR Responsible for the Development, Implementation and Maintenance of procedures for the Certification of Quality in HERTZ, according to international standard ISO 9001: 2008 and in accordance with the standards required by the certifying Company, the Swedish - Intertek; Training of all employees within the Quality management system to assure the input and compliance with all requirements associated with a process of this magnitude; Ensure that all important management information (results of internal / external audit, Quality Indicators, Non Conformities and Complaints), are transmitted to the General Manager to monitor the Hertz performance. • PROJECT MANAGER IN LEAN AND SIX SIGMA Responsible for leading and coaching continuous improvement (CI) projects through the application of 6 Sigma and Lean Manufacturing methodologies, managing the performance and optimization of process in different areas of company environment (Operations, Supply Chain, Quality, Customer Care, Call Center). Experience in leading multidisciplinary project teams in the execution of VSM (Value Stream Map), Kaizen events, SMED (fast setup), Total Quality Management (TQM) and 5S projects Setting of the LSS value-add development strategy, looking after the growth and profitability of the business and maximum gains of the customers (financial, quality, or customer satisfaction). • RESPONSIBLE TO MANAGER CUSTOMER CARE & CALL CENTER DEPTS In order to improve Hertz services according to the high standards of Quality of Hertz Europe and ISO 9001:2008. Working with Financial Manager on the control and reconciliation of the major customers accounts customers. • ADVISER AND COORDINATOR OF THE QUALITY MANAGEMENT SYSTEM Quality adviser and coordinator to the implementation of Certification Procedures, according to international standards of ISO 9001: 2008 and ISO 22000 and with the requirements of Certification Authority - APCER

• QUALITY MANAGER Responsible for the Implementation, Management and Maintenance of Quality System of all points of sale of Mercedes-Benz Dealer – C Santos VP, to ensure in the several units the ISO 9001:2000 standards and requirements of Certification Authority - APCER. • LOGISTICS MANAGER Coordinate the commercial and technical interface with suppliers in the operational activities of C.Santos VP; Supporting the implementation and proper maintenance of systems, technologies and tools that are the backup of the operational activities, in close cooperation with Business and Support Units; Development proposals and planning of operational investments, according to the guidelines of the General Manager; Develop, monitor and analyse the charts for the management activity.

• MANAGER AND QUALITY AUDITOR Responsible for development, implementation and maintenance of Hertz procedures for Quality Certification, according to international standard ISO 9001: 2000 and in accordance with the standards required of the German Company - TÜV Management; Audit Quality, responsible for operational and quality audits throughout the Company in order to continuously ensure the quality of service provided. • FLEET MANAGER Control of all fleet movements ensuring the maximization of profitability and efficiency of the Company. • INSURANCES AND FLEET DOCUMENTATION Responsible for Maintenance and Insurance Portfolio Management, ensuring a good relationship between the loss ratio of the Hertz car, and prizes to settle the related policies.