Adam Grimwood

Member of the Technology Leadership Team. National specialty retailer with 100+ physical sites and a growing digital presence. Operating as the lead for cybersecurity, network, server and cloud platforms, end-user technology, and retail provisioning; delivering secure, scalable, and business-aligned outcomes across cloud, corporate, and field environments. Key Responsibilities: • Lead the strategy, implementation, and oversight of cybersecurity, infrastructure, and end-user compute environments. • Architect secure and resilient environments across retail, cloud (AWS, Microsoft 365), and support office platforms. • Drive delivery across identity and access management, mobile device management, and endpoint protection. • Govern store provisioning, technology uplift, and standardisation across the national retail network. • Manage vendor engagement, change control, and alignment to risk and compliance frameworks (CIS). • Mentor a cross-functional team covering EUC, retail tech, systems support, and network administration. Key Achievements: • Rolled out a Cybersecurity Maturity Program aligned to the CIS Controls framework. • Migrating stores from MPLS to SDWAN for improved performance, segmentation, and resilience. • Executed an organisation-wide Windows 11 migration and EUC hardware refresh. • Delivered Intune MDM rollout and ABM integration across corporate and store fleets. • Consolidated multiple Microsoft 365 environments into a single unified tenancy. • Developed the hardware architecture and deployment strategy for NewStore (iOS-based POS) with secure network, device, and payment terminal design – currently in pre-deployment phase. • Implemented MSIEM tooling for centralised monitoring and alerting of key infrastructure. • Authored multiple solution architectures and change proposals, aligning technology delivery with risk and operational priorities.

The IS EUC Engineer is responsible for development and planning of the Group’s Standard Operating Environment (SOE) capability for asset management, security and patch management, applications packaging and deployment, mobility device management, updating drivers and software updates. The role is responsible to develop, deploy, manage and maintain the technology catalogue and for standard desktop, laptop, tablet, smartphone, virtual desktops or other endpoint devices and associated hardware and software. Part of the End User Computer Team (EUC) team that works within the IS Security & Operations Department and is responsible for the overall management of all endpoints within SRG across all retail outlets, distribution centres and support offices. This team ensures that endpoints are in working order, within warranty and have all appropriate security and applications patches applied to protect our operating environment. The EUC engages a number of external parties to augment the activities of the team and to ensure appropriate service levels within the business.

As a vital member of the Digital Workplace squad, I spearheaded end-to-end delivery of technology initiatives within projects, emphasizing technical excellence and sustainable solutions. Collaborating closely with Value Stream Partners, Product Managers, and Product Owners, I contributed to ideation processes and developed technical solutions to meet project objectives. Key Responsibilities: - Ensured alignment of team's technical approach with IS strategy. - Maintained a focus on delivering high-quality solutions. - Monitored performance of external vendors to achieve desired outcomes. - Identified technology dependencies and addressed technical debt. - Ensured timely and seamless handover to Business as Usual (BAU) operations. - Drove the delivery of technology solutions within project timelines. - Aligned technical delivery outcomes with strategic objectives. - Managed technical project dependencies effectively. - Planned and facilitated technical governance and decision-making processes. Selected Achievements: - Successfully led the migration of a 14,000-member team, spanning over 670 stores, to Microsoft Office 365 within a two-month timeframe, minimizing operational disruptions. - Implemented best practices to establish a collaborative and secure Office 365 environment, ensuring data integrity and compliance. - Deployed upgraded Office 365 suite across the entire EUC fleet, enhancing standardization and productivity across the organization.

Part of the Group IS Security & Operations team, providing Store Provisioning, Events and End User Computing support. My role entailed the following but was not limited to: - End user computing support to all opening, closing, relocation and refurbishment's of all the brands stores. - Configuration of Cisco IP phones using CUCM. - Store database creation and printing using SAP. - Creation of store exchange and active directory accounts. - Onsite specialist end user computing support to all events the brands have rights to. - End user computing delivery resource for all projects. - Escalation point for all IT support teams. - Creation of standardised retail stores computer images. - POS deployments to all retail environments. SELECTED ACHIEVEMENTS: * Primary technical lead for Supercheap Auto Penrith Customer Experience Store. * Project Uno - Rebranding of 68 Amart to Rebel stores within a 8 week timeframe. * Provisioning of Rebel Sports store and event support into the new Optus Stadium (Perth) * Specialist IT support for events, ranging from the Supercheap Auto Bathurst 1000 to big named concerts (Adele, Guns & Roses, Ed Sheeran), as well as international sporting events around Australia which have generated over $1.6 Million in sales. * Provisioning of new temporary satellite (80 PAX) support office. * SRG technical lead for Rays retail stores transition to MacPac in Australia.

As a Technical Lead on the SOULspace Project within the Technology Squad, I played a pivotal role in spearheading the provisioning of two new Super Retail Group Support Offices: one in Rhodes, NSW (350+ PAX) and another in Strathpine, QLD (1200+ PAX). Collaborating closely with diverse partners, vendors, and suppliers, I oversaw the implementation of cutting-edge technologies to equip these offices for optimal functionality and efficiency. Key solutions deployed included: - Crestron conferencing solutions integrated with Microsoft Teams for seamless communication and collaboration. - Cisco Meraki network infrastructure to ensure robust and reliable connectivity throughout the offices. - TriplePlay Digital Signage for dynamic visual communication and engagement. - ACAEngine Wayfinding and Meeting Room Booking solutions to enhance navigation and optimize meeting space utilization. Through meticulous planning, coordination, and execution, I ensured the successful integration of these technologies, empowering our teams to work effectively and efficiently in their new environments.

As a Technical Support Engineer within the Group Information Services Infrastructure team, I provided tier 3 technical solutions and support, encompassing a wide range of responsibilities and achievements: Key Responsibilities: - Installed and configured computer hardware, operating systems, and applications, ensuring seamless functionality. - Troubleshot system and network issues, diagnosing and resolving hardware or software faults promptly. - Managed and prioritized multiple open incidents simultaneously, ensuring timely resolution and minimal disruption. - Established strong working relationships with customers and professionals, fostering collaboration and effective problem-solving. - Evaluated and tested new technology, identifying opportunities for improvement and innovation. - Provided technical solutions and support for various business projects, contributing to their successful implementation. - Managed Active Directory and Exchange systems, ensuring security and optimal performance. Selected Achievements: - Telco Project: Successfully migrated over 450 mobility devices to a new telco, including upgrading 200 devices to the latest model, ensuring seamless transitions and improved functionality. - Retail Store Migration: Provided technical assistance for migrating over 500 retail stores to a new telco, contributing to the successful completion of the project. - Mobile Device Management: Successfully migrated to a new Mobile Device Management (MDM) platform, enhancing device management capabilities and security. - Supercheap Auto Bathurst 1000: Provided technical support for 4 pop-up stores during the event, demonstrating consistent reliability and expertise as part of the project team since 2011. These achievements underscore my ability to deliver high-quality technical solutions and support, manage complex projects, and drive successful outcomes in dynamic environments.

As a Technical Support Specialist within the Group Information Services Infrastructure team, I contributed to the success of Super Retail Group, a leading Australasian retailer with a diverse portfolio of retail businesses. Super Retail Group encompasses eight retail brands, including Amart Sports, BCF Boating Camping and Fishing, FCO Fishing Camping Outdoors, Goldcross Cycles, Ray's Outdoors, Rebel, Supercheap Auto, and Workout World, along with a business-to-business division, Super Retail Commercial. With over 600 stores and annual turnover exceeding $2 billion, Super Retail Group stands as Australia’s seventh largest corporate retailer by sales, boasting a team of over 12,000 members across Australia, New Zealand, and China. In my role, I provided tier 2 and some tier 3 technical desktop solutions, system administration, and project technical support to ensure the seamless operation of our infrastructure and support services. Selected Achievements: - Strathpine Support Office Project: Successfully spearheaded the technical implementation of a new support office for over 50 team members at Strathpine. This included the deployment of essential infrastructure such as dark fiber links, Wi-Fi networks, and video conferencing facilities, ensuring a modern and efficient working environment. - Store of the Future Project: Played a pivotal role in the successful technical implementation of new solutions for the Auto Retail Division's "Store of the Future" project. By leveraging my technical expertise, I contributed to the seamless integration of innovative technologies, enhancing the retail experience for our customers. These achievements underscore my ability to deliver effective technical solutions and support, driving the success of strategic projects within Super Retail Group.

As a Service Centre Officer within the first level Helpdesk Team, I played a vital role in providing tier 1 and tier 2 IT and retail helpdesk support for Super Retail Group, comprising five businesses: BCF (Boating Camping and Fishing), FCO (Fishing Camping Outdoors), Goldcross Cycles, Ray's Outdoors, and Supercheap Auto. Key Responsibilities: - Received, logged, and responded to all service calls requesting IT technical support/services for retail and support office team members. - Remotely troubleshooted technical issues efficiently and effectively, ensuring minimal disruption to operations. - Demonstrated the ability to explain technical issues in a non-technical manner to end users, facilitating smooth communication and understanding. - Prioritized incoming work requests appropriately and managed high call volumes effectively to ensure timely resolution of issues. - Handled the provision and decommissioning of new team members' Active Directory and email accounts, ensuring smooth onboarding and offboarding processes. Selected Achievements: - Ray's Outdoors Integration Project: Successfully contributed to the integration project for Ray's Outdoors, ensuring seamless transition and support for IT systems and services during the integration process.