Agata Mroczkowska

Co-Founder @ Smartschool

About

Strategic operator and founder with 12+ years scaling VC-backed tech ventures across the US, Europe, and globally. 📍 Booksy (#1 beauty SaaS–Marketplace): operator, 0 → 40M users; global ops & US, ES, FR launch 📍 Smartschool (AI EdTech): co-founder, US launch 📍 Rocket Internet (foodpanda): ops across 40+ countries Built and led cross-functional teams in 7+ markets. Raised $2M+ and built high-performing teams from 0 to 50. Forbes 30 Under 30. CEE native, Silicon Valley-based - bridging global execution with deep regional insight. Currently helping world-class teams: 🚀 Build a GTM motion that actually works 🚀 Go from early traction to scale — and set up your org for it 🌍 Expand to the US or other key markets 🇺🇸 Break into Silicon Valley Impact-driven. Always with great team spirit and unlimited drive. Passion for people and product. Building like an operator. Thinking like a founder.

Country

United States

City

Palo Alto

Industry

Information Technology & Services

Skill

Fundraising, Entrepreneurship, Educational Technology, Growth Strategies, International Expansion, B2B2C, Executive Management, Business Case Preparation, Building Performance, Startup Development, New Market Expansion, Customer Success, Business Strategy, Project Management, Market Research, Data Analysis, Business Development, Start-ups, Online Marketing, Sales Operations

Experience

Co-Founder

Smartschool

2023-8 - Present · 3 yrs 2 mos

Palo Alto, California, United States

Democratizing access to quality education through AI math teaching assistant

Co-Founder & COO

Smartschool

2023-8 - 2025-7 · 2 yrs

Palo Alto, California, United States

Chief Of Staff & Head of Commercial Strategy and Post-Merger Integration - France

Booksy

2022-1 - 2023-12 · 2 yrs

Paris, Île-de-France, France

Country Manager - Spain

Booksy

2020-2 - 2022-1 · 2 yrs

Madrid, Madrid, Spain

- Market launch & development strategy and execution, market scaling (x7) - P&L management and execution towards defined objectives and scenarios: contingency, growth, profitability - Team leadership, recruitment and development (from 3 to 45+ team members) - Responsibility over functional areas: marketing, sales, customer success and support, operations, finance, admin

Global Head of Customer Operations

Booksy

2015-6 - 2020-2 · 4 yrs 9 mos

Heading up an international Team to develop and sync global Customer Operations across the organization to support fast growth in 6 markets. Leading Customer Success function in the US market. Working closely with Global Teams and Country Managers to develop metrics, strategy, processes, standards and drive improvements in our key markets: USA, Brazil, UK, South Africa, Poland. Key focus areas: - 24/7 omni-channel tech support - Customer Success planning - Onboarding - Retention - Anti-churn - Voice of Customer - NPS - Customer Lifetime Value - Customer Success product roadmap - Internal best practice sharing, training, knowledge base

Country Manager USA

Booksy

2015-9 - 2017-10 · 2 yrs 2 mos

Chicago, Illinois, United States

- Market launch - Budget management - Team Recruitment and Management - Sales and Customer Success: planning and execution of country scaling strategy