agata szydłowska

co-founder of training and coaching

About

For the past 3 years managing global team of specialists in the area of website usability and operations. Also experienced in project management, led global process improvement projects, collaborating cross-functionally with Marketing, Engineering & Customer Service teams. Knowledgable about AdWords and Online Marketing as I started my career in customer service at Google. Passionate about training and coaching: I'm part time internal trainer @ Google, taught my own course at Wroclaw University post-graduate studies and have done 50+ coaching sessions, since I completed coaching course at ICF certified Erickson College.

Country

poland

City

poland

Industry

internet

Skill

team management, project management, coaching, training, online marketing, google adwords, google analytics, user experience testing, user experience design, sem, social media, strategy

Experience

co-founder of training and coaching company

i like my mondays

2016-8 - Present · 10 yrs 2 mos

co-founder of training and coaching

lecturer

university of wroclaw

2014-1 - 2014-3 · 3 mos

Designed my own study program on website usability topic and taught it to students. Received great course feedback (4.8 out of 5.0).

adwords specialist

google

2007-8 - 2009-3 · 1 yr 8 mos

Provided email customer support for German AdWords customers

it intern

btt bahntank transport

2006-8 - 2006-12 · 5 mos

Created operational reports for the management team in Business Objects software. Supported reporting system transition.

online help project manager

google

2009-3 - 2011-7 · 2 yrs 5 mos

* Project managed initiatives aimed at improvement of AdWords Help Center Website: https://support.google.com/adwords/?hl=en * Decreased contacts by x in the area of billing and payments through content & navigation improvements and introduction of personalization, managed market specifics in 40+ countries * Redesigned page with AdWords policies improving its clarity and ease of navigation * Decreased contacts by x through contact us page redesign and introduction of content suggestions for most frequently escalated issues * Worked closely with reporting team to build online help reporting systems

online help manager

google

2011-8 - Present · 15 yrs 2 mos

Google's mission is to organize the world‘s information and make it universally accessible and useful. Since our founding in 1998, Google has grown by leaps and bounds. From offering search in a single language we now offer dozens of products and services—including various forms of advertising and web applications for all kinds of tasks—in scores of languages. And starting from two computer science students in a university dorm room, we now have thousands of employees and offices around the world. A lot has changed since the first Google search engine appeared. But some things haven't changed: our dedication to our users and our belief in the possibilities of the Internet itself.