Divya Agarwal

- Developed the communication platform for Navi, integrating various technologies to drive business growth by enabling Business Units to reach customers via marketing channels. Integrated Gupshup & Moengage and introduced RCS(powered by Google) as a new medium using React.js, resulting in a 3x ROI compared to WhatsApp Business. Successfully delivered over 30M+ messages through this platform. • Led the development and integration of the In-App notification for the Navi App using React.js, Spring Boot achieving a 99% delivery rate and 18% CTR, with over 2B+ notifications delivered to date. • Developed the segmentation platform, allowing systems to consume customer cohorts that meet specific entry and exit conditions. The platform has facilitated the creation of 100+ segments, with segments comprising 50M+ customers. • Enhanced customer journey and user experience for the credit line on UPI, developing an Auto-read OTP functionality that improved user login rates by 20%. • Designed and implemented a polling mechanism for API calls, ensuring efficient request handling with timed intervals and proper fallback logic to prevent infinite loops, improving system stability and user experience.

- Conducted Data Structures and Algorithms mock interviews and developed technical assessment questions, providing tailored feedback to improve problem-solving skills, helping students secure offers at top tech companies. • Provided personalised career guidance and ongoing mentorship, conducting mock technical interviews to prepare students for Software Development roles, resulting in multiple job offers at leading companies.

• Analysed and implemented fraud detection rules in Lucy, enhancing decision-making accuracy and reducing false positives for the fraud risk team. • Executed end-to-end variable migration for market migration projects, collaborating with cross-functional teams to ensure seamless integration and system functionality. • Worked with a great team of engineers to solve credit card fraud-related issues for the UK and Japan markets.

• Developed a video calling feature using socket.io and Node.js, enabling seamless real-time communication with functionalities like mute/unmute toggles, enhancing user control during calls. • Implemented the ability to share joining IDs through social media platforms like WhatsApp, Twitter, and Facebook, using React.js and Express.js, ensuring smooth collaboration and meeting coordination. • Built an integrated text chat feature within the video calling interface, allowing participants to communicate via text alongside video, improving overall user engagement and communication flexibility.