Afzal NIzam

With over 25 years of experience in the IT industry, I bring a rare blend of hands-on technical depth and executive-level project leadership — spanning software development, large-scale ERP/CRM/POS implementations, and enterprise AI enablement across international markets. Throughout my career, I have successfully led complex, multi-million-dollar technology transformations for enterprises in the Middle East and United States, working across diverse industries and regulatory environments. My expertise lies in aligning technology strategy with business outcomes — whether that means architecting a scalable e-commerce platform, modernizing an ERP ecosystem, or driving digital innovation through AI integration. I am experienced in managing full software development lifecycles — from requirements and architecture through delivery and support — leading cross-functional, globally distributed teams and engaging C-suite stakeholders to ensure technology investments deliver measurable value.

Specialties: Digital transformation, digital disruption, BPR, Insurance, InsurTech, Health Tech, Telematics, Fintech, Business Transformation, API Marketplace, B2B Platforms, and B2B2C Platforms Key Responsibilities: Technical Guidance and Mentorship Conflict Resolution Performance Management Collaboration and Communication Capacity Planning Develop Project Plans

Systems Ltd Largest IT company in Pakistan, Having Global presence in USA, Europe and Middle east. In my portfolio supervised of Quality Project Delivery, Project Scoping, Recourse Management, Budgeting, and Customer satisfaction. Major Area of Industries Retail, Distribution, Manufacturing & Telecommunication, Solutions Providing ERP, CRM, Mobile Apps and E-commerce My Responsibilities: Lead data integration efforts and manage resource allocation to ensure timely and successful project outcomes. Strategically plan and distribute resources while providing hands-on leadership to project teams for seamless execution. Optimize team capacity and processes to align project delivery with organizational objectives. Partner with internal stakeholders to coordinate resource planning, team workflows, and operational strategies. Drive end-to-end project operations, from initial planning to successful implementation, ensuring alignment with business goals.

Angoalissar (Part of Webcor Group Dubai) Dealing in Manufacturing of FMCG Products, Distribution Retail. Having Retail operation over Angola around 70+ stores & total turnover US$ 700 million plus. IT Shared Service Center responsible providing Support and managing enterprise application Like POS & Customer Loyalty, ERP SAP/S4 Hana (Manufacturing) & HRMS solutions. Recently project completed LS Retail & MS NAV the total Project cost was US$ 4.5 million plus. Responsibilities: Organizing Monthly Steering committee meeting with business and Functional team. Closely monitoring Project Plan and update the plan according the progress (Resource allocation & Requirement) Publishing project progress report to all stake holder. Monitoring working closely with business for change management. Ensuring project documents are complete prior to submission to the stakeholder. Ensure that all day to day operational activities are carried out in a timely and reliable way in line with the defined SLA. Responsible to align technology with the business strategy and roadmap, ensuring that all core functional areas are fully technology centric with IT advancements. Ensure that company has a safe, secure and risk centric based IT environment. Responsible to plan, manage and implement new business solution with in preset time & budget. Manage, mentor and IT procurement. Prepare, forecast and manage operational / project budget. Responsible maintaining service availability of hardware, software, networks and servers. Ensure that the business control framework (including all functional policies, procedures, guidelines and practices) is complied with at all times by the IT. Responsible for business process automatization & management (BPA/BPM)

Genetco is 30 years old largest trading & engineering company in Oman. Genetco have strength of 1500 plus employees and annual turnover more than US$ 150 million. Main areas of business are Electronic Home appliance & Air conditioning (Sanyo, Hitachi, Gree, Yourk etc.) MEP Engineering and Facility Management (One of Largest Facility Management Company in Oman ) Project Completed: Full ERP (Epicor) CRM MS Dynamic, Retail -POS (Precise & Customer Loyalty) CAFM Solution and Netapps network storage solution. Key Responsibilities: Directs and ensures effective development of the IT Strategy and master plan for the company including infrastructure, security, communication, enterprise applications and support systems in line with business requirements. Implemented Epicor ERP solution in all 7 divisions of the company, its end to end implementation covering all business operations like, Finance, Supply Chan, Retail, Engineering, Facility Management and Service center (CRM) Ensures alignment of IT strategy with business requirements and the selection of technology platforms. Develops IT policies, procedures and standards to govern and guide operations and ensure proper implementation at all times. Reviews and updates IT policies and procedures regularly to ensure they continue to meet business requirements. Current Infrastructure: Exchange server 2010, BB Server, DRS, Sonic firewall, Cisco routers SQL server 2008, Oracle 10g, Active directory, WAN, LAN, VPN, Citrix Server, VMware and Share Point Develops and maintains professional business relationships with vendors. Selects and participates in adapting the appropriate IT System with Enterprise Resource Planning (ERP) covering GL, AR, AP, FA, Trade Management Inventory, Project Accounting and Human Resources.

Al-Sawani group is based in KSA and operating more than 400 stores of fashion garments (Esprit, Guess, Reply & XOXO) in Middle East. As Regional IT Manager of Al-Sawani Dubai, I was responsible of all IT infrastructures & Business application like (Retail pro (POS), Oracle EBS- AP & AR Module) in Kuwait, Oman, Bahrain and UAE offices. Infrastructure: Win2003, Exchange server 2007, sonic firewall, Cisco routers, Switches, Oracle 11i, XP, Vista and HP & Dell Servers. Backup and disaster recovery system Responsibility include supporting business in achieving maximum utilization of IT business solution and enhances, re-engineering of business process for productivity. Also responsible to plan, manage and implement new business solution with in pre set time & budget. Making policies procedures annual budgets for IT Department.

As the head of I.T department of Sara Trident, Managing all IT infrastructures in four branch offices via WAN connection. Sara Trident using ERP JDEdward / People soft (Financial, S & D and WHM Module). Providing support more than 150 users and reporting to G.M. As project Manager Success fully upgraded JDE to Peoplesoft 8.10 and implemented warehouse module. Total Project Value was Half million Dirham. Managing Exchange server 5.0, 2003, SQL server 2000, ISA server, Nortel Firewall, Six windows 2003 Severs, Citrix server, DRS (Backup & Recovery) Cisco router & switches. Key responsibilities: Responsibilities include Planning of new projects (hardware & Software) Implementation, Future planning about infrastructure and making analysis report about utilization of all resource.

Served as Project manager to the leading IT solution providing company. Provided assistance to project team to deliver the project successfully. Maintaining relationship and effective communication between GL and Client Key responsibilities: Oversee delivery of the solution to the customer, Monitoring Implementation schedule, Project progress till end. Manage customer relationship, Gathering further requirements from customer to manage repeat business. Working as bridge between customer and company internal department / Project team. Maintain the record of all client issues, request and solution, Act as single Point of contract. Success full Deliver: National Bank of Abu-Dhabi – Abu-Dhabi Investment Authority (ADIA) –Jabel Ali Free Zone

As the MIS Manager for Manama Textile Mills, Bahrain - the largest textile manufacturing company in the Gulf - provided leadership and direction to its Information Technology Department. Reported to the Chief Executive Officer, directly supervised a team of 4 members & support was provided to more than 100 users in three different locations. Key Accomplishments •Played key role in the business processing mapping and implementation of ERP JDE One world Citrix and WAN Projects Value: US$ 250K •Fully Customized production planning & costing application, integrated with ERP The main focus of responsibility was to direct, develop, implement, manage and maintain the Company’s Information Technology Division; managing, defining & delivering latest I.T strategy to help company progress & future growth. Responsible for preparing and monitoring the service level agreement with vendors and reviewing enhancement request from the users & Business managers.

• Participated in review meetings to monitor progress of the project as per schedule, and ensured timely completion and delivery of the solution to the end users. • Understood business (users) requirements mapped the requirements with solution and perform gap analysis. • Create systems specifications, models, and diagrams to provide direction to system programmers • Served in a lead role and performed system analysis, assessment of customer requirements, and coordination with Systems Analyst, Programmers and clients. • Extensive experiences of SDLC (Feasibility, Analysis, Design & Implementation) • Responsibility included documentation of business process, preparation of acceptance phase & Pre requisite of project Cranium International was specialized in providing business solution for Textile Industry such as Customized ERP solution. During this period i had implemented ERP solutions for Spinning, Weaving and Garments units