afsa akbar
service designer
About
“You cannot understand good design if you do not understand people; design is made for people” [ Dieter Rams] I wear many 'hats,' but two of which I wear on a daily basis is Service Design and User-Centred Design. I help bridge the gap between people's needs and experiences, be it contacting the council, making a planning application or using a health tool. I'm always curious about people. I look for a way to understand what makes them tick or why they behave the way they do. I'm passionate about designing to bring positive change to people's lives. Specialties include: Service Design, User Experience, Usability, Interaction Design, Requirements Engineering, Accessibility, Information Architecture & Cognitive Analysis.
united kingdom
london
design
information architecture, interaction design, adobe creative suite, user experience, user centered design, usability, design research, user experience testing, accessibility, user scenarios, storyboarding, sketchnotes, requirements engineering, design thinking, rapid prototyping, cognitive analysis, concept development, heuristic evaluation, mockups, customer service, leadership, team building, graphic design, architecture, sketching, project management, axure rp, omnigraffle, balsamiq, wireframes, html, css, javascript, jquery, photography, usability testing, human computer interaction, user research, user interface design, illustrator, photoshop, indesign, microsoft office, teamwork, user experience design, marvel, invision, sketch app, web design
Experience
user researcher
techvsabuse
Working with Snook, Safe Lives and Comic Relief, we explored how technology could be harmful and/or helpful to women experiencing abuse. This project was funded by Comic Relief with a goal to create solutions to help create new and better projects and means of support. To find out more about the project, head over to www.techvsabuse.info
user researcher
nhs digital
service designer
british red cross
architectural intern
lawray architects
architectural assistant
paul mcaneary architects
junior service designer and user researcher
snook
We are an award winning design agency based in Glasgow and London, helping organisations produce great services by putting people first. We’re a group of designers, researchers and strategists working as a multidisciplinary team to design products and services. We focus on building organisational design capabilities as we go so they can continue to innovate. If you’d like to find out more, head to: www.wearesnook.com
customer service lounge consultant
selfridges
* Act as an ambassador of both service & the business, providing luxury customer service. * Develop good working relationships with members across the service team & mentor new consultants. * Gain trust & loyalty from clients using my communication skills to build a rapport with them.
Education
university of plymouth
architecture
Activities and Societies: PADs - Plymouth Architecture & Design Society
city, university of london
MSc in Human-Centred Systems focuses on the core principles of Human Computer Interaction (HCI), Interaction Design (IxD), User Experience (UX) and Usability. I learnt how to create an engaging User Experience by designing and evaluating interactive technologies, including Web, mobile and ubiquitous systems, based on user research. Projects include: * Borough Explorer (Interaction Design of a Virtual Reality Device for Borough Market) * Flossible (Applying Cognitive Psychology principles in the design of a Digital Wearable for Dental Hygiene) * Family ActiveZone (Information Architecture for a family event planning website) * Cadbury Website (Usability Evaluation Report & Presentation for Cadburys) * Amazon Drone Delivery Service (Requirements Engineering Report for Amazon’s new drone delivery) * TerraVision Website (Accessibility Evaluation & Report for Terravision) Activities and Societies: Student Rep for Human-Centred Systems' Programme, Debating Society, Model United Nations Society, Mountaineering Club
afsa akbar's Contact Information
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