Afra Sultana

• Served as the initial point of contact for prospective customers, actively fostering engagements and driving sales at the Edinburgh store. • Possess extensive expertise in Apple products and software, offering a comprehensive understanding to guide customer inquiries effectively. • Established a reputation for delivering exceptional customer service with a warm and approachable demeanor, consistently surpassing expectations and tailoring solutions to individual needs. • Played a pivotal role in the onboarding of new team members, collaborating with the store's Training Lead to ensure seamless integration and successful transitions into their Specialist roles. • Responsible for facilitating morning Download sessions, ensuring team cohesion and optimal preparedness for daily operations.

. Managed end-to-end sales and shipping processes during the early startup phase, taking ownership from order receipt through fulfilment and customer delivery. . Coordinated cross-functionally with design, product, and logistics teams to execute 3 major promotional campaigns, increasing customer engagement by 15%. . Optimised international product listings on Amazon and Shopify, contributing to a 20% growth in overseas revenue through improved visibility and sales coordination.

Award for the best dissertation on social media marketing and customer loyalty.