'Afifah Hasbullah

 Manage financial reporting, management reporting, budget preparation, internal controls, taxation and secretarial matters (Prepare PO in SAP and payment requisition for all Ducati vendors)  Review and improve on stocks records maintenance, physical controls and stock control procedures.  Manage treasury function and monitor cash flow closely.  Maintain excellent communication with suppliers and customers and manage accounts receivables and account payable properly.  Encourage all employees to display the highest standards of service and also times identify tasks that are critical to maintaining customer satisfaction levels and communicate with employees to raise awareness of their individual roles in delivering satisfaction.  To closely monitor cash flow position daily and review suppliers payment voucher.  To monitor standards for customer service in the company using a recognized benchmark and to measure a company’s performance against industry benchmarks and identify areas for improvement. Such as time to respond to an inquiry, the number of calls a representative handles in a given period of time or the percentage of late deliveries.  Handle Petty Cash  Doing Payroll, handle HR matters and preparations of contracts.  Manage teams (Service Advisor) of customer service representatives, taking responsibility for recruiting, selecting and training new team members beside deploy the teams to meet changing levels of demand from customers at different times of the day.  Responsible for managing the registration and relationship with the Malaysian Ducati Club in realizing the will of the company  Manage and monitor daily office/after sales operations (filling, paper work etc.)