Ana Flávia Belchior de Oliveira

Account Manager @ Crescendo

Country

Brazil

City

Sorocaba

Industry

Consumer Services

Skill

Canva, ESL (Inglês como segunda língua), Planejamento de projetos, Treinamento e desenvolvimento, Literatura inglesa, Suporte para Help Desk, Educação, Tradução, Microsoft Office, Ensino de inglês como segunda língua, Serviço de atendimento ao cliente (SAC), Atendimento ao cliente, Ensino de línguas, Comunicação, Treinamento, Treinamento de funcionários, Execução de treinamento, Capacidade de organização, Inglês empresarial, Inglês

Experience

Account Manager

Crescendo

2024-10 - Present · 1 yr 11 mos

- Onboard new customers, build a relationship and help them get started with the product - Answer customers’ questions and address their concerns - Analyze customer data, monitor customer health and identify customer churn risks - Conduct quarterly account review calls with customers for customer retention and account improvements

Learning and Development volunteer

PartnerHero

2021-1 - 2024-10 · 3 yrs 10 mos

Remote

- Responsible for creating and implementing training material into Workramp - Volunteer for training facilitation during the company's new hires' onboarding - Participated in a mentoring project to coach new training facilitators - Mentee in Learning and Development

Customer Support Associate - Tier 2

PartnerHero

2019-12 - 2022-9 · 2 yrs 10 mos

- Responsible for Customer Support via chat - Troubleshooting, analyzing technical issues, and providing solutions for customers - Providing high-level customer interaction - Worldwide support in English - Responsible for implementing and maintenance of training material