Afaf AlMutairi
Onboarding and Customer Success Operation Manager @ FlyAkeed
About
Business Administration graduate with a passion for employee training and development, as well as engaging with new clients. I adopt a strategic approach to enhance the customer journey by developing and implementing effective frameworks for onboarding new clients that improve their satisfaction and engagement. Additionally, I am an active member of the Customer Experience Association, committed to achieving excellence in customer service
Saudi Arabia
Riyadh
Information Technology & Services
Strategic Planning, Understanding customer experience, Customer Relationship Management (CRM), Customer Experience Design, Customer Date Analysis, Strategic cx planning, Onboarding, Accountability, Account Management, Account Planning, Strategic account planning, Customer Engagement, . Churn retention, Teamwork, .nps, Renewals, .Relationsship building, Upselling, Risk Management, Customer feedback
Experience
Onboarding and Customer Success Operation Manager
FlyAkeed
Onboarding Manager
FlyAkeed
Onboarding Team Leader
FlyAkeed
Human Resources Consulting
Member of the Customer Experience Association
CX Saudi جمعية تجربة العميل
Onboarding Team Leader
Jisr | جسر
المملكة العربية السعودية
Onboarding Specialist
Jisr | جسر
المملكة العربية السعودية
Human Resources Specialist
Fawaz Alhokair Group
المملكة العربيه
Human Resources (within the graduation program) Training in Personnel department (Staff Separation, Add the new employees to the Social Insurance, Issuing work permits and residences and fees payment, Prepare Final exit visas according to regulations, Wage protection and files upload, Object to offences of inspection). Training in Public Relations Department (Supervisor on connection services for Zain, STC and Mobily companies, monitoring of services establishment for data chambers, Mobile phone, Routers and
Education
Al-Imam Muhammad Ibn Saud Islamic University
Graduated with honors (Excellent rating)
Afaf AlMutairi's Contact Information
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