adthnaan younis

* Provide order-entry, order tracking and all coordination needed for service installation and also use a variety of online systems (internal and 3rd party portals) to track and manage orders. * Provision voice and broadband, WLR, CPS, MPF, SMPF, IP Stream. * Jeopardy manage provision activities by taking appropriate action to identify and resolve the issue within the SLA. * Identify issues with order provisioning and take immediate and necessary action to rectify the situation. * Edit order status, cancelling fulfillment item, triggering KCI’s, cancelling and amending in-flight orders.

* Meeting clients to discuss the business objectives and requirements of the job. * Interpreting the client’s business needs and developing a concept to suit their purpose. * Developing design briefs by gathering information. * Thinking creatively to produce new ideas and concepts. * Proofreading to produce accurate and high quality work. * Using Adobe Applications (Photoshop, Illustrator)

* Identifying fault types and logging faults through appropriate system. * Logging faults through the appropriate channel and handling fault calls through to resolution. * Updating accounts with relevant, accurate and complete information regarding fault updates. * Taking responsibility for faults relating to overnight fault notifications and taking appropriate action to resolve the problem on the customer’s behalf. * Keeping customers up to date with the progress and resolution of faults through the customers preferred method of contact.

* Prepare and modify documents including, reports, drafts memos and emails. * Updating client database. * Schedule and coordinate meetings and appointments for managers. * Answering the telephone. * Sending basic letters.

* Dealing with business clients face to face and on the phone. * Explaining the benefits of our advertising magazine, using statistics, readership viewing figures and highlighting potential benefits of increased business exposure. * Meeting clients to discuss and understand their business objectives and requirements and then providing a tailor made package. * Enhanced my sales skills and learnt to work to targets in a fast moving competitive market.

* Establishing and implementing technical systems, operations and internal communication processes. * Setting up operations in new cities * Training and onboarding new customers * Communicating product requirements to technical team * Providing tech support to field * Independently developing training material * Monitoring inventory of supplies * Working on multiple projects

* Participating in the day-to-day running of the shop. * Overseeing deliveries. * Dealing with customer queries or complaints. * Assisting in changing displays of shop stock. * Developing a good knowledge of Shop stock.

* Provisioning across the impressive company portfolio of services, including: WLR/ISDN, Porting, Mobile, CPS, ICT, Wireless, VOIP also Provisioned complex WAN circuits to include Ethernet, Etherflow, Etherway, ADSL connect, ADSL Max, FTTC, FTTP for our high profile client base. * Manage the port desk on a day to day basis and handle relationships with the company’s current carriers and vendors in support of their VOIP. * Track and control work in progress from order entry through to receipt and onto completion to ensure that the customer is kept advised on progress, issues and problems * Support project managers, by giving clear focus & direction to provisioning activities including order timescales and the technical aspects.