Adrish Ghosh

Business Manager | Fintech Lead analytical and strategic initiatives that unify insights from customer, market, and business data—collaborating with product, tech, design, and business partners to convert intelligence into scalable product and monetization decisions.

Product Manager | Restaurant Technology - Led the Menu's product strategy for restaurant vertical, empowering 40K+ merchants to optimize operations and growth - Launched Multi-Menu Platform integration with DoorDash and Uber Eats, driving an 8% increase in online orders - Streamlined customer feedback process, reducing feedback cycles by 25% and enabling faster product iterations - Implemented standardized PRD template across product org, improving sprint readiness and cross-team alignment - Partnered with international Sales, PMM, and Commercialization teams to execute successful go-to-market strategy for new features

Product Manager | B2B SaaS - Led end-to-end development of Webinar+, a revenue-focused webinar platform, adding $1M ARR within 12 months of launch - Drove 80% user adoption of new email manager by integrating no-code HTML editor, resulting in improved conversion rates - Designed and launched WYSIWYG landing page builder with 40% feature adoption, enhancing event registration flow - Optimized attendee experience through one-click joining flow, increasing attendance rates to 45% (industry avg: 25%) - Built core platform features including SEO optimization, pixel tracking, and Stripe payment integration - Conducted extensive user research and prototype validation with mid-market customer advisory board to ensure product-market fit - Collaborated with cross-functional teams across global offices to deliver features on accelerated timelines

Software Engineer | Digital Payments - Led complete redesign of GrabPay wallet top-up experience for 10M+ Vietnamese users, reducing interaction steps by 75% - Designed scalable backend infrastructure handling 100K+ daily payment requests and processing $10M+ monthly TPV, integrating GrabPay with multiple banks and payment providers - Executed phased rollout strategy with rigorous UAT and post-launch monitoring to ensure zero service disruption - Spent 20% of my time as a Product Manager. Improved system reliability through proactive downtime management solutions, reducing customer support tickets by 30% - Recognized with three spot awards for engineering excellence and on-time delivery of critical infrastructure

Times Internet is India’s largest digital products company. Worked on intelligent conversational agents using deep neural networks, long before they were cool.

Worked in the Artificial Intelligence Resource Division(A.I.R.D) on Computer Vision.

The MBA at Cornell Tech, part of the S.C. Johnson School of Management (Cornell University), redefines the MBA for the digital age, producing the next generation of leaders at the intersection of business and technology.