Adriano Blasques

• Managed national IT operations with an annual budget of over R$20M, ensuring SOX, LGPD, and ITIL governance. • Improved efficiency through automation and standardization, achieving a 12% OPEX reduction and higher team productivity. • Implemented Service Desk automation (ServiceNow, Active Directory), reducing mean time to resolution (MTTR) by 25%. • Expanded Microsoft Azure environment, enabling scalability, business continuity, and infrastructure cost optimization. • Standardized Microsoft 365 across corporate units, increasing collaboration, data security, and license efficiency. • Led full data center migration to Equinix (DRP), improving resilience and system availability. • Managed vendor contracts and service providers, enhancing SLA performance and end-user satisfaction. • Ensured 100% business continuity during the lockdown with remote operations fully supported. Stack: Microsoft Azure, ServiceNow, Microsoft 365, DRP/BCP, ITIL, Information Security, DevOps, FinOps, SOX/LGPD Governance. Key Projects: • Data center modernization and DR implementation (Equinix + Azure): +40% resilience and elimination of critical failures. • ServiceNow automation program: 25% MTTR reduction and improved SLA visibility. • Microsoft 365 standardization initiative: license optimization and enhanced cross-team collaboration.

Gestão nacional de infraestrutura, segurança e governança de TI em ambiente altamente regulado (farmacêutico). Liderança de equipes multidisciplinares; automação de processos; auditorias (SOX, LGPD); continuidade (BIA/DRP); padronização e modernização com Azure; ganhos de eficiência e confiabilidade.

• Managed IT infrastructure and operational continuity across industrial and corporate environments, ensuring SOX, GxP, and ITIL compliance. • Led the transition and segregation of factory infrastructure (Novartis → Anovis) with zero downtime, maintaining uninterrupted production. • Coordinated multidisciplinary technical teams (network, servers, security, support), improving system performance by 20%. • Delivered new IT infrastructure for laboratory and distribution center, achieving 24/7 availability and full traceability. • Managed vendor contracts with a 10% cost reduction and improved SLA adherence. • Implemented ITIL change and incident processes, enhancing operational efficiency and governance. Stack: Microsoft, Cisco, ITIL, SOX, GxP, Networks, Storage, Backup, Information Security. Key Projects: • Factory infrastructure transition (Novartis → Anovis): seamless execution ensuring regulatory and operational compliance. • Laboratory and distribution center deployment: delivered on time and within budget. • ITIL process standardization: improved operational predictability and cost efficiency.

• Acted as a managing partner, directly responsible for strategic and operational decisions, gaining a holistic business view and hands-on CEO experience. • Made fast and assertive decisions across all areas of the company, handling daily challenges that required leadership, adaptability, and results-driven focus. • Implemented an integrated management system connected to Banco Itaú and municipal e-invoicing (NFe), optimizing financial and tax processes. • Led marketing, expansion, and commercial development initiatives, driving sustainable growth and strengthening the company’s competitive position. • Designed and implemented cost-efficient solutions under pressure, keeping the business competitive in a demanding market. • Hired, trained, and led multidisciplinary teams, enhancing the company’s talent development and operational performance. • Achieved tangible business results, including revenue growth, increased student enrollment, and improved retention rates — establishing the institution as a regional benchmark.

Gestão estratégica de processos, implantação de ERP, automação e infraestrutura para expansão. Responsável por orçamento, contratos e licenças.

Transição fabril e corporativa sem impacto; governança e conformidade; consolidação de ambientes; gestão de fornecedores; eficiência de custos (FinOps) e melhoria contínua.

Gestão de infraestrutura e governança para mais de 700 usuários; políticas de segurança; processos ITIL; integração com ambientes SAP e corporativos globais.

• Coordinated corporate and manufacturing IT infrastructure in SOX and GxP regulated environments, ensuring availability, security, and compliance. • Led internal teams and suppliers to maintain stable operations and meet global audit requirements. • Delivered network, server, and security improvements, reducing critical incidents and enhancing system performance. • Supported data center migration and platform upgrades to Linux and Oracle, improving performance and system stability. • Standardized ITIL processes and developed documentation, increasing maturity and operational traceability. • Managed contracts and suppliers with a focus on cost control and SLA improvements. Stack: Linux, Oracle, Microsoft, Cisco, ITIL, SOX, GxP, Networks, Servers, Storage, Backup, Information Security. Key Projects: • Network and server restructuring: +25% stability and elimination of critical failures. • ITIL process standardization: reduced rework and incident resolution time. • Linux and Oracle infrastructure migration: improved performance and system reliability.

Worked in technical roles focused on IT infrastructure and corporate support, covering networks, servers, information security, and end-user assistance. This experience provided a solid foundation for career growth into coordination and management roles, emphasizing service quality, operational discipline (ITIL), and business continuity.