adrian mason

workplace productivity analyst

About

Jr. Systems Administrator at Atlassian

Country

united states

City

austin

Industry

information technology and services

Skill

troubleshooting, servers, windows 7, technical support, networking, hardware, help desk support, citrix, laptops, operating systems, windows xp, microsoft office, cisco technologies, software installation, switches, active directory, firewalls, it service management, disaster recovery, sccm, computer hardware, sharepoint, system administration, it management, software documentation, windows, desktop support, cisco telepresence, ip, oil and gas industry, energy industry, data center, itil, storage, cisco

Experience

lead desktop support technician ii

epicor software

2012-12 - 2014-4 · 1 yr 5 mos

* Imaging PCs with Symantec GhostCast Server * Troubleshoot Dell/Lenovo equipment (Desktops, Laptops) * Provide support of remote end users around the world using Bomgar * Provide support in a Windows environment (Windows XP and Windows 7) * Troubleshoot applications (MS Office, Citrix, Cisco VPN, IE) * Delete/clean viruses from user PCs (MalwareBytes) * Working in a Windows Server 2003 & 2008 environment (create/unlock/disable/extend user accounts) * Create/troubleshoot MS Lync accounts * Troubleshoot Polycom video conferencing equipment

workplace productivity analyst

atlassian

2014-5 - Present · 12 yrs 4 mos

* Deploy MacBook laptops to the business via JAMF * Provide support for user hardware (Mac, Windows) * Deploy & troubleshoot various A/V & conference room equipment/platforms (LifeSize, BlueJeans) * Deploy & troubleshoot telephony to the business (8x8, previously deployed Cisco telephony) * Provide support to remote users * Assisted with setting up current office (network and conference room equipment (2015)) * Assisted with setup of level expansion in office (2018)

tier 1 telepresence engineer

cisco

2012-5 - 2012-12 · 8 mos

Provide support for multiple customers worldwide using Cisco TelePresence and/or Tandberg video teleconferencing endpoints. -Manage incoming alarms that have detected a failure in the customers TelePresence system or infrastructure. -Resolve proactive alarms managed in Tier 1 -Engineering requiring quick technical expertise. -Manage incoming calls from multiple customer accounts for all TelePresence related questions. -Support customers during VIP meetings and provide updates and support to the customer throughout the life of the meeting.

contractor

gdh consulting

2006-8 - 2008-4 · 1 yr 9 mos

Assisted in data migration project for 6 months (backup, reimage, and triage of 1500 users in main corporate offices and field sites) -Desktop Support Analyst for main corporate offices after migration project

help desk technician

m-d building products

2005-4 - 2006-8 · 1 yr 5 mos

Ghost imaging of desktop PCs -Configuring IP addresses for wireless access points -Run weekly backup of servers -Change tapes in data storage towers -Crimping CAT5 cable -Installing firewalls and switches

it services associate

devon energy

2008-4 - 2012-4 · 4 yrs 1 mo

Troubleshoot/configure OS, hardware, and software applications within a Windows environment (XP and Windows 7) -Repair/Replace/Deploy hardware (Dell laptops, desktops, and workstations) within the business -Deploy software applications using Altiris NS console -Troubleshoot, configure, and provide maintenance for Ricoh copiers and HP printers/plotters -Printer Administrator (create and monitor print queues within the Oklahoma City network) -Project Lead in organizing and preparing retired assets (PCs, laptops, monitors, peripherals) for Cascade disposition (July-September 2010) -Image PCs using Altiris DS console and deploy to the business -Created a Method of Procedure to upgrade IOS and ROMMON of Cisco Catalyst 4500 switches -Upgraded the IOS and ROMMON of Cisco Catalyst 4500 switches for each floor of the new Devon Tower