Adriana S.

Established and scaled the PMO, driving operational improvements and aligning project execution with long-term business strategies. Developed a comprehensive prioritization framework that enabled leadership to focus on high-impact initiatives, improving decision-making and resource allocation. Led the creation and implementation of OKRs for the leadership team, ensuring clear alignment between business objectives and operational goals, which resulted in a 21% improvement in on-time project delivery. Spearheaded the integration of technology solutions to automate workflows, enhancing productivity and reducing project backlogs by 32%. Implemented data-driven performance analysis, providing the leadership team with key insights for continuous improvement and strategic planning.

AI Project Solutions helps lean teams streamline operations using automation, AI, and custom SOP systems. We help teams stop duct-taping operations together and build systems that scale. Client highlights: The Growth Shark: Built Asana & HubSpot integration for lead intake, delivery, and internal handoffs. Concord Direct: Led full migration from Trello to Asana, boosting transparency and team alignment. Codesmith: Created scalable PM training curriculum. Lucid Privacy Group: Led change management, JIRA workflows, and SOP documentation. Inngi Float & Orangetheory: Managed digital strategy and marketing ops.

-Managed cross-functional teams to successfully execute marketing campaigns and product launches. -Coordinated with internal and external stakeholders to ensure projects were delivered on time and within budget. -Developed project plans, schedules, and budgets and communicated project status updates to key stakeholders. -Conducted risk assessments and developed mitigation plans to ensure project success. -Conducted post-project evaluations and presented findings to leadership to identify opportunities for improvement. -Contributed to the development of marketing strategy and collaborated with key stakeholders to develop campaign concepts and creative briefs.

Key Platforms: Kentico, Contentful Led the consulting project for the National Healthcare System of London, managing the company's largest account with precision and exceeding client expectations. Assumed responsibility for creating accurate cost estimates for new projects, optimising budget allocation for initiatives ranging from £30,000 to £900,000. Directed the on-boarding and discovery process for all new clients, ensuring a smooth transition and well-defined project objectives. Collaborate with Project Managers, Technical Architects, Attendee Support personnel, and platform partners to deliver unforgettable digital event experiences. Managed and configured Adobe Workfront to ensure business goals and requirements were met. Established and monitored key performance indicators (KPIs) to measure the effectiveness of process improvements and platform configurations, making adjustments as needed. Functioned as a Line Manager for a dynamic team of 5 professionals, achieving 0% employee turnover. Utilised agile methodology to efficiently oversee design, development, and campaign schedules, including client reviews and approvals, resulting in streamlined project workflows. Orchestrated the entire website development process, from wireframing and content refinement to comprehensive QA testing and successful launches. Effectively oversaw support project administrators, dev ops professionals, and web development teams, ensuring consistency and high standards. Managed and reported on the utilisation and commercial success of the team, aligning objectives with business outcomes. Maintained active risk management assessments (RAIDS), proactively identifying potential risks and taking necessary mitigating actions to minimise project disruptions.

-Established the service and delivery department - Create and present performance reports for client accounts to improve profitability of account. -Responsible for commercial success of post live client department. -Created and implemented new strategic support team service offering for department. -Manage project administrators, dev ops and web development teams to ensure quality and service. -Manage and report on the utilisation and commercial success of the team. -Manage monthly billings and retainer clients. -Maintain active risk management assessments (RAIDS) by identifying risks early and suggesting (and acting upon) mitigating actions. -Lead daily standups. -Running routine support health check on client websites. -Proactively identify skills gaps within the team to support training and/or recruitment activities. -Maintain a clear summary of the financials relating to support post-live projects. -Run weekly resourcing meetings within the team. - Continous improvement in processes used to onboard clients and deliver IT and technical support services. -Regularly review and update service offerings with a focus on market positioning and profitability. -Created new support packages for post-live clients. -Managed onboarding process and escalated issues with clients. -Support and coach support team project manager in dealing with client issues and escalations. -Conduct regular retrospectives to gather feedback from team.

Key Platforms: Drupal, Wordpress -Manage key client accounts and relationships. Consulted with clients in the formulation of short- and long-term marketing strategies, budgets, and plans. Worked with campaign budgets between $5,000-$30,000/month. -Oversee multiple projects across all phases of development. -Manager for a team of 5 (including SEO, PPC, Social Media, Content, Inbound Marketing) including project management, time management and budget management. -Managed multiple projects for high profile clients, from inception to launch. -Experience reviewing project budgets and resolving discrepancies, requirements gathering, oversaw project teams and client deliverables -Manage key client accounts and relationships. Consulted with clients in the formulation of short- and long-term marketing strategies, budgets, and plans. -Manage workflow for entire internal team PODs (SEO, PPC, Social Media, Content, Inbound Marketing) including project management, time management and budget management. -Measure the performance of all digital marketing campaigns and assess them against company goals including creating KPIs and budget allocation. -Carried out detailed reporting and data analysis of marketing initiatives to report back to clients. -Organized, recommended and prepared digital marketing strategies for current and potential clients and liaised with clients throughout active campaigns. Improved search engine ranking of SEO clients through on page optimization and link building tactics. -Researched social media strategies, implemented and monitored social media campaigns.. -Conducted competitive analysis for clients by identifying and evaluating market trends and behaviour. Produced detailed performance reports and performed a walkthrough of all reporting monthly with clients. Provided email marketing consultancy, managed complex projects with tight deadlines and provided insights to clients.

Key Platforms: Magento, Shopify, Wordpress -Managed Web Development Teams in the development of websites (primarily Magento, WordPress and Shopify), the design teams on the initial website build, and engaged with clients to obtain the required information to communicate to the Development and Digital Marketing Teams. -Scope, cost, plan, manage, and execute complex projects. - Responsible for project briefing, scoping, deliverables, client onboarding and resource allocation. -Organised and led project status/ project meetings - both internally and with C-level clients. -Delivered client support, managed expectations, and grew and retained a loyal and profitable client base. - Resolve and/or escalates issues and actively reduce risks to project delivery and client relationships. - Assisted with website updates, security issues, and web hosting migrations, as well as troubleshooting. - Oversaw ongoing projects, including marketing campaigns, and set up domain and email hosting. - Managed over 73+ Web Development and Marketing accounts - Wrote client press releases and blog posts.

Spearheaded digital marketing strategies, including social media management, SEO optimization, and content creation for multiple companies within the sports management industry. Launched several DRTV campaigns, managed celebrity talent and commercial scripts, significantly increasing public engagement and brand visibility. Drafted impactful press releases and managed the online profiles of professional athletes, driving fan engagement and media coverage. Successfully managed the social media and online presence of several professional athletes, enhancing their brand engagement through targeted strategies and content.

•Founder of English immersion program in Costa Rica 2012 • Recipient of Presidential Award Program Honors •Nominated Tutor of the Year America Reads 2009 and 2010 • Nominated Public Service Award 2011 •Certified social justice coordinator • Produced contest winning video presented to University • Study Abroad: San Joaquin, Costa Rica Program Founder "Dia de Ingles"