Adriana de Santiago González

Responsibilities: Translation: • Translating the products and websites into high quality, industry-standard Spanish • Improving product localisation Client support and relationship management: • Building and maintaining strong, long-lasting relationships with clients, giving support, advice and increasing sales potential where possible Sourcing: • Researching, adding and configuring online data sources for inclusion in the search engine • Monitoring and continually quality-controlling online ads Information extraction / analysis: • Developing, testing and improving extraction of data by creating and maintaining semantic rules and patterns, with a focus on accuracy and quality Quality control • Reviewing and improving the quality of the products on a continual basis • Proposing improvements to products and processes • Reporting issues, proposing solutions and following up on the progress

Translation and proofreading • Over 350 projects successfully completed • Translation in different fields including legal, technical, and medical documents • Localization of product descriptions, websites, and software

• Follow a test script in a thorough and consistent manner • Use test scripts and testing skills to finds bugs and identify the severity of them • Enter professional, clear, accurate and complete bug descriptions • Proofread and edit master text files with accuracy • Provide small translations when required • Proofread and edit release packaging with accuracy • Follow instructions accurately and in a timely manner • Effectively communicate important issues and actively work with colleagues when needed

Customer Service responsibilities: • Managing incoming calls and customer service inquiries through different platforms such as Amazon or eBay • Handle customer complaints, provide appropriate solutions and alternatives within deadlines • Provide accurate, valid and complete information by using the working tools (JTL Software) Translation responsibilities: • Translate and review Amazon/eBay products description and other content from German into Spanish, English, and French • Translate shop products and other content from the website of the company into the mentioned above language combination • Create and maintain bilingual glossaries, style guides, and translation memories • Assist with other general translation work as needed

• Greet and welcome all guests and visitors to the dealership • Passing and directing all inquiries to the appropriate department or associate • Whilst building a rapport with guests maximising their Guest Experience

• Transcription and translation of the 4th season from the American TV-show "Shark Tank" • Translation of legal documents, literary works and short movies subtitling • Create and maintain bilingual glossaries, style guides, and translation memories

Private tutor in the German academy Elmatiz dedicated to the professional teaching of Spanish as a foreign language from beginners to advanced levels. • Speaking and pronunciation • Spelling, writing, and grammar

Internship in the international company BIC-Euronova • Website news' localisation • Documentation tasks • Translation of manuals and surveys

- Consecutive interpretation DE-ES/ES-DE - Specialized translation of trade, marketing, gastronomy and tourism.

Traducción e Interpretación de inglés y alemán